Admin & Clerical - Administration - Executive Administrative Assistant

Technical Administrator

Works inside designated customer sites coordinating client moves or providing high touch support. Coordinates and communicates with end users regarding all aspects of the OneSource Program including service call initiation, scheduling, maintenance, inventory data integrity, escorting of vendors for managed activities, safety and day to day lab operations.

The purpose of this position is to help ensure complete customer satisfaction with PerkinElmer by providing first level non-technical and basic technical support to customers contacting OneSource Support Services via telephone, email, portal or other electronic system.

Key Responsibilities:

• Identify & Respond to Customer Inquiries.
• Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities with other Original Equipment Manufacturers (OEM), Third Party Vendors (TPV) or Independent Service Provider (ISP).
• Coordinate with Enterprise Purchasing for all contract or Spot Buy Purchase Orders
• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and assign to PerkinElmer engineer, OEM or TVP, working to schedule out 60-90 days in advance of required event.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Run required reports to identify service events which require charge back to the customer.
• Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
• Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.

Must haves:

• 3+ experience in a similar role
• Microsoft office (Word, Excel, PP)
• Veeva Vault
• B.A/B.S. Degree or Associate Degree, or 3+ years of experience in a team-based customer service environment.
• Ability to work effectively in a team and individually; organized with good time management skills.
• Bias for action and high level of commitment to customer.
• Excellent verbal and written communications skills.
• Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required.
• Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable.

Nice to haves:

• Pharma background
• GXP data review experience

Interview Schedule: 1 interview on site, 45 mins EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."