Remote Administrative Support Specialist

Company Description Publix Super Markets Inc 401(k) SMART Plan is part of the broader Publix organization, headquartered at 3300 Publix Corporate Parkway in Lakeland, Florida. The plan supports retirement savings and financial wellness for Publix associates across the United States. Team members contribute to maintaining accurate plan administration and delivering reliable service to participants. The organization values integrity, customer focus, and operational excellence. Working here offers the opportunity to support an established, respected company with a strong presence in Florida and beyond. Role Description The Remote Administrative Support Specialist is a full-time, on-site role based in Florida, United States, providing administrative and customer support for the Publix Super Markets Inc 401(k) SMART Plan. Daily responsibilities include answering and directing phone calls, responding to participant inquiries, and maintaining professional phone etiquette. The specialist processes and verifies account information, supports basic accounting and record-keeping tasks, and assists with documentation, data entry, and file management. This role also coordinates communication with internal teams, prepares routine reports, and ensures that participant requests are handled accurately and in a timely manner. The position requires strong attention to detail, consistent follow-through, and a commitment to delivering a positive service experience for plan participants. Qualifications Ability to demonstrate strong Phone Etiquette and Customer Service skills when interacting with plan participants and internal stakeholders. Proficiency in Administrative Assistance tasks, including data entry, document management, scheduling, and general office coordination. Clear and professional Communication skills, both written and verbal, to support accurate information sharing and collaboration. Basic Accounting knowledge to assist with account reconciliations, transaction reviews, and financial record-keeping. Comfort with common office software (e.g., Microsoft Office or similar tools) and learning new systems related to 401(k) plan administration. Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Demonstrated reliability, discretion with sensitive information, and a commitment to ethical and compliant business practices. High school diploma or equivalent required; additional education or experience in finance, business administration, or customer support is beneficial.