Business Process Outsourcing Sales Executive - Contact Center/CX Experience - Remote Role

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now. We are currently seeking a BPO/BPaaS Sales Executive with Manufacturing, Retail, Telecom, CPG domain experience remotely. Position Summary We are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business. Successful candidates will be domain subject‑matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex BPO and BPaaS deals. These senior‑level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C‑level and will position AI‑first BPO/BPaaS transformative service solutions that enable their businesses to achieve their board‑level and executive‑level strategic outcome goals. Key Responsibilities Market‑maker who originates deals proactively; adept at creating demand and establishing relationships with decision‑making buyers of the service. Subject‑matter expert in one or more of the following industries: Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing, Retail, Consumer, Travel & Hospitality, Hi‑tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences. Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and key stakeholders, and develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation that considers these factors and the competitive landscape to create win‑win deals. Lead the end‑to‑end sales cycle (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi‑million‑dollar ACV BPO deals, from initial prospect engagement through contract negotiation and closure. Develop and execute a strategic go‑to‑market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, alliance partners, advisor and analyst relations, and marketing. Build strong executive‑level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations. Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations. Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards. Required Qualifications 15+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models. 10 years of experience of demonstrated success in selling large, complex, global BPO deals (>$20M TCV). 10 years of experience selling transformative customer experience/customer service and industry‑specific core value‑chain deals. 10 years of experience working within or selling to Fortune 1000 clients. Preferred Attributes Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry‑specific administrative platforms and automation. Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross‑functional teams. Track record of exceeding sales targets and contributing to revenue growth. Strong financial acumen and ability to structure complex deal constructs. Exceptional executive presence, communication, and relationship‑building skills. Compensation Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $155,290 – $287,574. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. Equal Opportunity Employer NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr