Sales Executive - Contact Center / BPO Services

Remote - California

About Us
CGS is a leading Global Business Process Outsourcing (BPO) provider specializing in delivering exceptional services to the banking, finance, healthcare, and customer care sectors across US, LATAM and EMEA markets. Our commitment to excellence and innovation has established us as a trusted partner for organizations seeking to optimize their operations and enhance customer experience.

Position Overview
We are seeking an experienced New Logo Sales Account Executive to drive business and manage strategic client relationships in our core sectors. The ideal candidate will have a proven track record of selling BPO solutions to large enterprises (logos) and a deep industry knowledge of the US market.

Key Responsibilities

Develop and execute strategic sales plans to acquire new logo clients within banking, finance, healthcare, and customer care sectors

Generate and maintain a robust pipeline of qualified opportunities with enterprise-level organizations

Create and present compelling value propositions and ROI analyses tailored to each prospects specific needs and challenges

Navigate complex sales cycles involving multiple stakeholders and decision-makers at C‑suite and senior management levels

Collaborate with solution architects and subject matter experts to design customized BPO solutions that address client requirements

Negotiate and structure complex commercial agreements while ensuring alignment with company objectives and profitability targets

Maintain deep market intelligence about competitor activities, industry trends, and regulatory changes affecting target sectors

Build and nurture relationships with industry influencers and maintain an active presence in relevant business networks

Required Qualifications

Minimum 8+ years of enterprise sales experience, with at least 5 years specifically in BPO services sales

Demonstrated success in closing large‑scale BPO contracts (1M+ annual contract value) with major corporations

Proven track record of new logo acquisition in at least two of our core sectors: banking, finance, healthcare, or customer care

Deep understanding of BPO operations, delivery models, and industry best practices

Extensive experience selling in US markets with knowledge of regional business practices and regulations

Strong network of senior‑level contacts within target industries

Excellent presentation, negotiation, and communication skills in English; additional European languages are highly advantageous

Bachelors degree in Business, Finance, or related field

Technical Knowledge

Proficiency in sales methodology and complex solution selling

Understanding of business process optimization and digital transformation

Knowledge of regulatory frameworks affecting BPO operations in banking, finance, and healthcare sectors

Familiarity with CRM systems and sales analytics tools

Strong financial acumen and ability to structure deals

Performance Expectations

Meet or exceed annual revenue targets for new logo acquisition

Maintain a qualified pipeline of 3× annual quota

Achieve specified levels of new client acquisition across target sectors

Maintain high proposal win rates and competitive deal conversion metrics

Regular travel (40‑50% of time)

Success Metrics

Achievement of quarterly and annual revenue targets

Number of new logo acquisitions

Average deal size and contract duration

Client satisfaction scores

Pipeline quality and conversion rates

Market share growth in assigned territories

Qualified candidates passionate about driving growth in the BPO industry and ready to take on a challenging role in a dynamic environment are encouraged to apply with a detailed resume and cover letter highlighting relevant achievements in logo sales.

Salary Range: $120k - $200k

As set forth in CGS Nexus’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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