Funeral Care Coordinator

Job Description

Job Description

Description:

Working for Bliley’s  

For more than a century, Bliley’s Funeral Homes & Cremation Center has stood for service, trust, and professionalism. Joining our team means being part of a legacy of care and a culture where every associate contributes to the experience families remember. We seek individuals who hold themselves to a high standard and find meaning in helping others. 

Summary of Job Function
The Funeral Care Coordinator (FCC) provides essential administrative, logistical, and service support to funeral directors and location leadership. This role assists with coordinating service details, documentation, and family communications to ensure each service is delivered accurately, compassionately, and in accordance with company standards. The position requires strong organizational skills, attention to detail, discretion, and the ability to work effectively in emotionally sensitive environments. 

Primary Duties & Responsibilities  

• Support funeral directors and location leadership by coordinating service arrangements, schedules, and required service details. 
• Communicate with families, clergy, cemeteries, vendors, and internal partners to confirm service logistics and timelines. 
• Prepare, process, and maintain required documentation, records, and system entries related to services, payments, insurance, and compliance. 
• Coordinate ordering and preparation of merchandise, personalization items, floral materials, video tributes, livestreams, music, and memorial products. 
• Assist with chapel, visitation, and service setup, including preparation of remains for viewing and support of attended cremations. 
• Facilitate obituary submissions, website updates, military honors coordination, and burial scheduling when applicable. 
• Provide administrative and reception support as needed, including answering phones, managing emails, and responding to first calls. 
• Support daily operational readiness by completing assigned tasks accurately, maintaining organization, and communicating handoffs or next-day priorities. 

Essential Job Functions  

The associate must be able to perform the following essential functions with or without reasonable accommodation: 

Family Communication & Support  

• Provide compassionate, professional support to families throughout the arrangement and service process. 
• Maintain respectful, clear, and timely communication with families, associates, management, and external partners.

Service & Logistical Coordination  

• Coordinate multiple service details and schedules with accuracy and timeliness. 
• Collaborate with funeral directors and administrative staff to ensure all service elements are prepared and executed as planned. 
• Proactively communicate service updates or changes to prevent workflow disruptions.

Documentation, Systems & Compliance  

• Accurately complete and maintain required records and digital entries in accordance with company policies and legal requirements. 
• Identify and communicate documentation discrepancies in a timely manner.

Administrative & Operational Support  

• Perform essential administrative and office support functions to maintain daily operations. 
• Demonstrate reliability, punctuality, and responsiveness to service needs. 

Requirements:

• High School Diploma or GED 
• Strong verbal and written communication skills 
• Ability to work independently and maintain confidentiality 
• Exceptional organizational and administrative skills 
• Ability to manage multiple priorities and meet deadlines 

Working Conditions  

• The role involves periodic exposure to emotionally sensitive situations, including interactions with grieving families and the deceased, conducted with professionalism and respect. 
• The position requires the ability to stand, walk, bend, stoop, and move throughout the facility for extended periods, as well as to lift, push, or move items weighing up to 70 pounds, with or without appropriate equipment. 
• Consistently professional, compassionate conduct is required in all interactions with families, the public, vendors, and team members. 
• The work environment generally includes moderate noise levels and climate-controlled indoor conditions. 

Work Schedule  

This position may be part-time or full-time and may require evenings, weekends, and on-call availability based on business needs.