Account Manager
Ease Logistics
ESSENTIAL DUTIES:
Education
- Foster strong relationships with key accounts, understanding their supply chain intimately.
- Regularly review KPI metrics to drive organizational focus, ensuring customer satisfaction and operational efficiency.
- Organize and lead business reviews, discussing performance, issues, opportunities, and long-term plans.
- Proactively identify and pursue business opportunities, developing supply chain/logistics solutions that deliver immediate and lasting value to clients through daily engagement with existing and potential customers.
- Collaborate with Carrier Solutions and other departments to optimize load bookings, carrier selection, and cost reduction.
- Update Customer Profiles, participate in RFQs, and coordinate customer reviews and meetings.
- Develop and update long-term account plans, ensuring goals and deliverables are met.
- Lead cross-functional teams to develop solutions for new opportunities.
- Negotiate competitive pricing and service level agreements by staying informed on market trends, capacity, seasonality, and leveraging EASE's historical lane data to maximize margins.
- Ensure compliance with load-specific needs such as on-time pickups/deliveries and equipment requirements.
- Address and resolve operational issues, escalating as necessary to the Director of Customer Operations.
- Oversee team performance to ensure all operations are reviewed and assigned appropriately, while maintaining accuracy and timeliness in all system updates and reporting procedures.
- Represent EASE professionally within the industry.
- Other duties as assigned.
Education
- High School Diploma or GED is required.
- A minimum of 1-3 years of related experience (bachelor's degree), or
- A minimum of 5 years of related experience (associate degree), or
- In lieu of a degree, a minimum of 6 years related experience required.
- Additional related training and certifications will be weighted on a case-by-case basis.
- Transportation industry is a plus.
- Sales, customer service, and/or negotiation-related talents.
- Energetic, relentless, and thrives on hunting for opportunities.
- Excellent communicator with a great phone presence.
- Productive problem solver.
- Flexible in work hours and adaptable to changing workload.
- An eagerness to learn quickly.
- Ability to remain calm under sometimes stressful situations.
- Ability to multi-task and adapt quickly to different situations.
- Proficient in Microsoft Office Suite
- Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
- Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
Vacancy posted 3 days ago
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