Bilingual Member Service Representative

Bilingual Member Service Representative

We are seeking a Bilingual Member Service Representative for the Member Service Center (MSC) Department. The job incumbent is expected to meet all department standards. This is a contact center environment where you will assist members by appropriately resolving their issues, answering questions, and referring Credit Union products and services to meet their needs and enhance their financial health and well-being. This position requires on-site at the designated Credit Union location. Remote or hybrid work options are not available for this role.

If you have customer service experience, you should apply right away!

Highlights:

• Assist members and non-members calling the Contact Center with their requests in a professional, efficient, and timely manner
• Perform financial transactions, inquiries and file maintenance on accounts in accordance with regulatory compliance
• Maintain knowledge of Credit Union products, services, policies and procedures to include BSA and other regulatory compliance requirements that are specific to the job
• Meet annual training goals and learning expectation
• Work as a team towards meeting Department, Division, and Corporate goals in order to attain growth of the organization

Experience:

• 1-3 years of customer service experience and/or financial service experience and/or contact center customer service experience
• Some sales experience

Education:

• High school diploma or equivalent; or job related work experience in lieu of education

Skills & Knowledge:

• Excellent customer service
• Bilingual in Spanish/English
• Excellent written and/or verbal communication skills
• PC skills and 10-key by touch
• Type 30 or better words per minute

Schedules/Hours:

Regular Shifts

• 6:45am - 3:45pm
• 8am - 5pm
• 8:30am - 5:30pm
• 9am - 6pm
• 9:30am - 6:30pm
• 10am - 7pm

All with a rotating Saturday shift (9am - 12pm)

4x10 Shifts

• Mon - Thurs: 7am - 6pm
• Mon - Thurs: 8am - 7pm
• Tues - Fri: 7am - 6pm
• Tues - Fri: 8am - 7pm

All with a rotating Saturday shift (9am - 12pm)

Job Location Type: On-site, in office, not remote, not hybrid

Level of Work: 1B

Minimum Starting Salary: $19.00/per hour

Credit Union provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Union and learn more about our benefits, visit our careers page at

Credit Union conducts employment background checks that may be used for decisions related to employment with Credit Union. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.