Practice Manager

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG) Department: PennCare - Bucks County Location: 777 Township Line Road Hours: Per Departmental Needs In collaboration with leadership, the Practice Manager provides strategic operational leadership, supervision and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope: 10+ = number of staff directly and indirectly managed 15,000+ = number of budgeted annual visits Complexity Factors (may involve multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement, special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations). Ensures management of daily practice operations run efficiently and effectively – including: patient scheduling, billing, and coordination of services/facilities providing quality care to patients; championing quality initiatives with the providers and staff maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators achieving financial goals related to budget offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices complying with regulatory requirements serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management managing (directly and indirectly) practice staff Responsibilities: Internal Relationships: Employees – regularly meets with employees to improve communication and build productive relationships. Solicits feedback on performance and provides constructive feedback. Employee Communication: continuously communicates to physicians and staff the importance of patient satisfaction, quality of care, and sound financial performance; champions our successes and priorities. Internal Partnerships: works with leadership, clinical leadership, affiliates and suppliers to develop programs, services and initiatives that anticipate future customer needs, build loyalty and generate profitable growth. Participates in operational integration of programs by ensuring alignment of communication with department, entity and practice Leadership and staff. External Relationships: Customer Relations – spends time with staff, physicians, patients and families to understand their needs and expectations, build relationships and gauge satisfaction. Ensures patient and customer satisfaction through comprehensive and continuous measurement for all key customer groups. Facility Management – develops positive relationships with building owner, construction, township and other personnel as needed. Clinical Service Groups & Product Service Lines – supports leadership in partnering with affiliates to develop mutually beneficial clinical, operational and marketing programs. Professional Associations & Benchmarking – interfaces with industry associations to identify benchmarks. Development – identifies and participates in development activities as appropriate. Applies learning for improved performance. General Accountabilities: demonstrates understanding and ownership of role contribution to success. Commits to a clean and safe working environment. Uses resources wisely. Values diversity and modifies interactions to accommodate diverse needs. Participates in Entity and Department wide initiatives for Patient/Employee safety. Strategic Planning Processes: may require collaboration with department and entity Leadership team in implementing strategic plan and budget including prescribed strategic imperatives and measures of success. May participate in program development efforts at the practice; including analysis, resource planning, and space/facility management. Patient Care Processes: ensures all entity patient care related processes deliver high quality and efficient care. Provides hands‑on coverage where needed. Maintains clean, safe, patient‑friendly practice environments. Ensures outsourced services meet agreed service standards. Provides the clinical, information and organizational tools needed. Resolves all patient/family concerns in a timely fashion. Proactively identifies problem areas, defines plans, implements and monitors effectiveness. Clinical Effectiveness and Quality Improvement: supports creation of clinical effectiveness targets, improvement plans and reporting systems to ensure high quality, effective and efficient patient care. Supports leadership to attain performance measurement and management system for key areas: access, quality, service and value. Provides leadership to attain clinical effectiveness targets and strategies annually. Regulatory Compliance: ensures all areas are compliant with federal, state and local regulatory standards and requirements, including DOH, TJC, FDA, HIPAA, HCFA, DPW, OSHA and others. Complies with yearly education requirements including HIPAA, OSHA, Safety and CLIA. Manages audit/survey process as applicable. Change Management: supports entity and practice leadership in developing change management strategies for major organizational and practice activities and events. Implements change management strategy within the practice aligned with entity/UPHS objectives. Implements communication plans and follow‑up. Manages routine and crisis communications. Demonstrates recognition of systemic impact of employee communication and policy changes. Financial Management: employee payroll – review, edit, approve all timecards bi‑weekly; review overtime utilization and manage appropriately; manage employee and physician schedules and time‑off requests. Accountability for practice financials: expense and revenue variances; AR indicators. Ensures compliance with financial controls and requirements. Revenue cycle management – provides oversight and alignment with standards. Managed care/payer management – supports implementation of contracts and processes. Participation in additional duties: practice financial strategies & policies, budgeting and operating planning analysis; assists in development of capital and operating budgets; partners with leadership to develop performance targets, report variances and create remediation plans. General Accountabilities (continued): manages coverage to ensure adequate staffing. Manages office supplies. Generates and analyzes reports for efficiency. Supports physicians in research and academic involvement. Other accountabilities may vary based on specific needs. Recruitment & Retention: selects staff that demonstrate professional requirements and UPHS core values. Creates a work environment aligned with core values. Provides adequate orientation and training for new hires. Performance Management: clearly defines expectations. Recognizes and rewards good performance. Addresses issues promptly. Conducts annual appraisals. Ensures compliance with mandatory training and competency assessments. Development: assists staff with challenges and skill deficits. Assigns work that aligns with staff talents. Provides guidance and opportunities for growth. Maintains annual development plans. Organization Health: ensures accessibility to physicians and staff. Establishes effective communication. Workforce planning: develops talent management and succession plans as requested. Requirements H.S. Diploma/GED (Required). Associate of Arts or Science (Preferred). 4+ years relevant experience, including at least 1 year prior management experience in a healthcare setting. Degrees may be considered in lieu of total experience. Benefits: Comprehensive compensation and benefits program including tuition assistance. Programs to help employees stay healthy. We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. #J-18808-Ljbffr Penn Medicine