Director of Operations

Director Of Operations

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Director of Operations today with HCA South Atlantic Division.

Job Summary and Qualifications

General Summary Of Duties: Provides leadership and direction for program management and operations. Responsible for existing program management and successful implementation of new programs across Hospital Based Services (HBS). Owns the development of standardized program implementation methods. Responsible for the development, communication, and implementation of standardized operations processes, workflow design, and ongoing measurement of key success indicators.

Job Summary:

• Directs all activities related to new program operations/implementation
• In collaboration with HBS Leadership, facilitates, organizes the creation, and manages the following:
• Implementation manual
• Physicians orientation manual
• Advanced Practice Providers orientation manual
• Annual gap assessment
• Order set development and annual review
• Policy/procedure annual review
• Job descriptions
• Recruitment
• New employee on-boarding
• Create, manage, and oversee IHBS project portfolio
• Manage all project requests (clinical & operational)
• Manage approval process through executive team
• Management of new program portfolio
• Directs and mentors all activities assigned to project manager
• Collaborates with Chief Operating Officer & GVP to create executive summary communications and presentations for all clinical and business operations across the company
• Including but not limited to facility executives, corporate executives, IHBS internal team
• Facilitates and organizes IHBS committees and sub-committees to ensure coordination and collaboration between all key stakeholders
• Monitor and report on portfolio performance
• Work effectively with development to enhance growth initiatives
• Support the goals of the facilities, divisions and markets
• Serve as a key member of the leadership team
• Assist in developing physician development plans, process improvements and implementation of best practices
• Work effectively with management and support teams
• Work effectively with the physician recruiting and HR functions of HCA Physician Services and hospital liaisons to support the placement of qualified physicians in hospital-based programs
• Ensure that HCA Physician Services compliance, training and education, policies and procedures are implemented for efficient, effective management of all programs, as appropriate for Hospital Based Physicians
• Display consistent behavior that enhances the public image of the organization as evidenced by professionalism in interactions with peers, subordinates, customers, patients, families, physicians, payors, vendors, etc.
• Participate in the recruitment, interviewing, selecting and hiring of new employees as assigned
• Participate in ongoing orientation and education of new and existing employees as assigned
• Conduct performance evaluations and corrective disciplinary action with employees as assigned
• Maintain strictest confidentiality in areas of patient, employee and physician relations
• Help prepare and participate in program, facility, market and division MORs/QORs as assigned
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".

Job Qualifications:

• Bachelor's Degree required
• Master's Degree preferred
• 5+ years project and/or program management experience required, including the ability to manage multiple projects and programs to successful completion for multiple hospitals, business offices or health systems.
• Experience in leading large, enterprise-scale projects or programs preferred.
• Experience leading healthcare operations preferred.

HCA offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director of Operations opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.