Service Coordinator

Job Description

Job Description

Goodwill Industries of Hawaii, Inc.

Job Title:            Service Coordinator

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives. 

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY 

The Service Coordinator is an exempt position within the Mission Services Division, Intellectual Disabilities Services (IDS) Ho‘olana Program, reporting to the IDS Manager, Director of IDS, or VP of Mission Services. The Service Coordinator plans, coordinates, develops, and directs curriculum, Individual Plans, supervised visits, and participant activities for Goodwill’s H&CBS Ho‘olana Waiver Program, including Adult Day Health (ADH), Community Learning Services (CLS) – group and individual, and Personal Assistance (PAB). The Service Coordinator carries out these responsibilities directly or through assigned staff to ensure effective, person-centered service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

• Supports individuals with intellectual and developmental disabilities in center-based and community settings.
• Develops, writes, and implements Individual Plans (IPs), including support plans, goals, objectives, task analyses, coaching strategies, timelines, and data tracking tools.
• Manages a caseload of up to 35 participants.
• Prepares quarterly funder reports, conducts monthly file audits, completes corrective action plans, and reviews the data management system.
• Collaborates with IDS Manager/Director to ensure plans remain current, person-centered, and compliant.
• Coordinates and participates in planning meetings, including IP/ISP conferences and special meetings.
• Conducts monthly supervised visits to monitor waiver service delivery.
• Assists in supervising Senior Support Specialists and Support Specialists to ensure quality standards and participant satisfaction.
• Provides training, documentation, and feedback to staff regarding individualized services and procedures.
• Develops and coordinates waiver service curriculum and participant activities.
• Maintains strong communication with participants, families, guardians, care providers, and support teams.
• Provides direct support and personal care assistance as needed.

• Assists with service coordination, admissions, suspensions, terminations, and participant budget management.
• Upholds professionalism, confidentiality, safety standards, and company policies.
• Supports facility operations, special events (including Special Olympics), staff mentoring, special projects, and leadership coverage in the absence of the IDS Manager.

EDUCATION and/or EXPERIENCE 

• Bachelor’s degree (B.A.) from an accredited four-year college or university.
• One to two years of experience providing direct services to individuals with developmental disabilities.

DDD Exception (in lieu of a bachelor’s degree):

• Service Supervisor is placed on a six-month probation period.
• Must be supervised by qualified staff who co-signs during probation.
• Must have at least two years of direct experience with individuals with intellectual and/or developmental disabilities.
• Must have been employed by the agency for a minimum of six months.
• Must demonstrate strong people skills, advocacy skills, relationship-building ability, and effective verbal and written communication skills.

CERTIFICATES, LICENSES, REGISTRATIONS 

• Valid driver’s license with an acceptable traffic abstract per company guidelines.
• Access to an insured vehicle with current registration and safety inspection.
• Current CPR and First Aid certification.
• TB clearance required.
• Cleared Criminal History Record and Adult/Child Protective Services Central Registry checks in compliance with company standards.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear.
• Frequently required to stand, walk, and sit.
• Occasionally required to reach, stoop, kneel, crouch, or crawl.
• Frequently lift or move up to 25 pounds; up to 50 pounds with assistance.
• Must have close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently exposed to outdoor weather conditions.
• Work environment typically has a moderate noise level.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.