Information Technology Support Technician

An ongoing client of ours at Talent is hiring IT Support Technicians to join their fast-growing San Jose office. We are hiring across both Junior and Senior levels to support a scaling IT environment. You’ll act as the frontline technical resource, supporting employees’ day-to-day computing needs — from hardware and helpdesk support through to onboarding and Microsoft 365 administration — helping the team stay productive, connected, and fully operational. This is an initial 6-month contract to start. Location: 5x/week onsite — San Jose, CA Please keep this in mind when applying. Compensation: (depending on experience) Junior: $30–35/hr Senior: $40–55/hr What you’ll do Provide hands‑on hardware support including laptops, monitors, and peripherals Assist with basic troubleshooting for Windows, macOS, and Microsoft 365 applications Support employee onboarding and offboarding tasks (device setup, account access, password resets) Monitor and respond to helpdesk tickets as first-line support Escalate complex technical issues to senior IT staff Maintain accurate records of IT assets and equipment Act as escalation point for complex hardware, software, and M365 issues Administer Microsoft 365 environments including Entra ID, Exchange, SharePoint, and Intune Manage device lifecycle using Autopilot and endpoint management tools Oversee onboarding/offboarding workflows and ensure secure access provisioning Support and improve helpdesk processes, ticket triage, and SLA management Troubleshoot advanced issues across identity, access, and cloud services Assist with IT infrastructure improvements and automation initiatives What our client is looking for 1–2 years of IT support, desktop support, or helpdesk experience Basic understanding of Windows, macOS, and Microsoft 365 (Teams, Outlook, OneDrive) Exposure to IT ticketing systems (e.g. Jira Service Management, ServiceNow, Zendesk) Strong communication and customer service skills Eagerness to learn and grow in a fast-paced environment CompTIA A+ or similar certification is a plus 3–6+ years in IT support, desktop support, or systems administration Strong experience with Microsoft 365 administration (Entra ID, Intune, Exchange, SharePoint) Hands‑on experience with Autopilot, endpoint management, and device provisioning at scale Proven ability to troubleshoot complex technical and identity/access issues Experience improving IT processes and supporting fast-growing environments Strong ownership, independence, and escalation leadership Microsoft certifications (MS-102, MD-102, etc.) strongly preferred Our client is looking to hire ASAP . If interested, apply directly or send your resume to View email address on click.appcast.io #J-18808-Ljbffr