Service Desk lead
Inficare
Role - Service Desk lead
Location - San Jose, CA (Onsite)
Duration - Long Term contract Key Responsibilities:
Requirements: 3-6 years of IT helpdesk or service desk experience; proficiency with Windows and macOS environments; familiarity with Active Directory, SSO/access management tools, and ticketing platforms (e.g., ServiceNow, Jira). Strong communication skills and a customer-first attitude.
Location - San Jose, CA (Onsite)
Duration - Long Term contract Key Responsibilities:
- Provide hands-on setup, configuration, and deployment of laptops and Mac devices for end users
- Troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and minimal downtime
- Manage user access provisioning and deprovisioning across enterprise tools, applications, and systems
- Serve as the first point of contact for IT support requests via ticketing system, phone, or walk-up
- Maintain accurate documentation of incidents, resolutions, and asset inventory
- Collaborate with IT and business teams to support onboarding, offboarding, and day-to-day helpdesk operations
Requirements: 3-6 years of IT helpdesk or service desk experience; proficiency with Windows and macOS environments; familiarity with Active Directory, SSO/access management tools, and ticketing platforms (e.g., ServiceNow, Jira). Strong communication skills and a customer-first attitude.
Vacancy posted 1 day ago
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