Front Office Coordinator

Job no: 556677 Work type: Staff Location: San José Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Student Services, On-site (work in-person at business location) Job Summary Performs duties under direct supervision but works independently to assist with the coordination of a variety of projects and activities in support of the day-to-day processes of University Housing Services. The incumbent is responsible for providing department wide reception and clerical support. The incumbent will provide department support in customer service, managing phone calls, answering general housing questions and emails, and appropriate treatment of confidential information. Additional activities include coordinating the website Live Chat and Chat Bot feature, assisting with the department Early Arrival Process as well as assisting with general clerical support as needed. Key Responsibilities Answers telephone calls, takes messages and screens calls for all Housing staff. Responsible for screening voice mail messages to all department phone lines; responds, documents and or redirects as appropriate. In addition, responsible for creating a weekly schedule for Front Office coverage. Monitors department radio communication to facilitate maintenance needs. Coordinates hiring, training, scheduling and evaluation of student assistants for the UHS Front Desk. Provides workflow and work coordination and monitors work of student assistants. Greets students, staff and general public. Answers inquiries concerning Housing and related functions. Possesses general knowledge of organizational structure of the University so as to correctly direct inquiries dealing with other than housing information. Utilizes computer for word processing in production of letters, memoranda, and other paperwork. Utilizes Starrez to assist new residents entering applications into database via the student web. Utilizes computer software programs to access information when responding to questions regarding the status of student applications, licensees, or accounts. Assists with collecting and distributing application materials and selection processes for UHS including Residential Life Student Staff selection and administrative student assistant applications, and new hire paperwork. Maintains schedules associated with Housing processes including interviews. Tracks department wide student inquiries for year end analysis. Coordinates Early Arrival process for residents needing to move in early in August to their residence hall rooms. Makes information available to residents via the Housing website. Works with supervisor and IT to set up the Early arrival application on the Housing portal, through the Starrez database. Works with campus departments to provide information on how their students can apply early and move in early if needed. Works with accounting to bill campus departments that are responsible for early arrival student charges. Review all early arrival requests and approve or deny. Coordinates the Housing office Live Chat feature on the Housing website. Responds daily during business hours to all live chats that come into the Housing website. Collects information regarding housing processes, policies and important dates for Chat Bot questions and answers. Meets with housing staff and reviews Housing and University websites for information. Creates content for the Chat Bot questions and answers. Works collaboratively and serves as counterpart/back-up for other Receptionist. Assists in documenting department policies and procedures and trains department staff in their implementation. Knowledge, Skills & Abilities Demonstrated knowledge of computer applications: MS Word, Excel, Internet tools. Ability to learn and use Housing Database system. Ability to learn and use the Housing and University Live Chat feature for the Housing website. Ability to learn, set up and use the Housing Chat Bot feature for the Housing website. Experience to be fully functional in all technical aspects of work assignments. Thorough knowledge of University methods, procedures, and practices. Thorough knowledge of English grammar, business writing, punctuation, and spelling. Ability to compose and appropriately format correspondence and reports. Ability to work independently and handle multiple work unit priorities and projects. Ability to solve common and unique problems using reasoning and judgment to develop practical, thorough, and creative solutions. Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist. Demonstrated competence in effectively presenting standard information in writing. Ability to coordinate and prioritize multiple administrative and clerical tasks for a variety of users, set schedules, and complete projects accordingly. Ability to coordinate and direct the student assistants. Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. Ability to display a strong sense of commitment to customer needs, and possess excellent customer service and public relations skills. Ability to communicate with constituents in a professional and respectful manner. Required Qualifications Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Preferred Qualifications Bachelor’s Degree in Education, Hospitality Management, Business Administration, or a related field. Experience supervising student staff. Experience coordinating an administrative process. Experience in an educational and/or residential setting. Customer Service experience. Compensation Classification: Housing Operations Professional I Anticipated Hiring Range: $4,282/month - $4,544/month (Step 2 – Step 5) CSU Salary Range: $4,198/month - $6,115/month (Step 1 – Step 20) San José State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary. For more information on programs available, please see Employee Benefits Summary. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. TitleIX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order1083 as a condition of employment. #J-18808-Ljbffr