Chargeback Analyst

Why Join Us Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why. Responsibilities The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level2 will handle escalated calls & review escalated cases from the level1role. Level2 will be responsible for training new team members on the daily tasks. Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a sound educated decision and representing the case to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary. Manage relationships with merchants & sales offices by answering incoming e-mails and calls. Educate merchants & sales offices on chargebacks and the rules and regulations of the card brand. Monitor escalated cases/calls from Level1. Manage all pre-arbitration / arbitration cases received from the Visa, MC, Discover, Pin Debit. Daily settlement (Incoming/aging/resolution & balancing numbers for the department daily). Basic Qualifications HS/GED and 2 years or Associate’s and 0 years Must be 18 years of age or older Customer Service experience Excel and Word experience Preferred Qualifications 2 years in Chargebacks or related field Highly organized and detailed oriented Ability to respond to stressful situations (calls/emails) effectively & maintain a level of professionalism Possess a high level of integrity & maintain confidentiality. Strong verbal and written skills Analyze information to make sound decisions based on the card brands rules and regulations Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Equal Employment Opportunity Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr