Field Service Technician

Field Service Technician - HAC

Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support the Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

Performs any needed service on all Sullair rotary products without supervision

Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products

Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)

On call as scheduled for afterhours customer support

Follow all Environmental Health and Safety policies and procedures

Communicate distributor feedback to Sullair management as Voice of Customer

Drive field concerns to closure in a timely manner

Support goal of service within the Service Department of 95%

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers

Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer

Dedicated to completion of responsibilities

Must be fluent in English and have a valid driver's license. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling

Employee will use company provided equipment and will be required to travel to attend company provided training

Employee is required to have their own tools to perform their job duties

Operate a company vehicle safely and in compliance with all traffic laws and HGAP policies

Role includes occasional overnight travel as dictated by business requirements.

High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)

Associate degree a plus

Technical Trade School a plus

The following training must be completed within 6-9 months of the hire date to satisfy the Field Service Technician tier within the HAC Technician Advancement Program.

Sullair "Certified Technician"

Online

Oil Flooded Basics

Stationary Controllers

Introduction to Control System

Oil Sampling

Introduction to electrical basics

In Person

Oil Flooded stationary

Electrical fundamentals

Sullair

Online

Piping / instrumentation diagrams

Introduction to VSD

Communication and sequencing

In Person

Microprocessor and controls

Variable speed drives

Refrigeration / EPA certified

Compressed air challenge – Level 1

2-3 years of air compressor commissioning and maintenance experience

Experience with rotary screw Oil Free Compressors a plus

Demonstrated success in technical aptitudes of compressed air systems

Experience with industrial product manufacturing and processes

Strong verbal and written communication skills

Must be able to engage and communicate effectively with all levels of the organization

Strong grasp of Microsoft office required

Ability to read and understand schematics

Ability to work independently or on a team

On time to all meetings / appointments / and scheduled engagements

Disciplined and reliable work habits

Dedicated to completion of responsibilities and work safety

Willing to accept responsibilities within a team environment

The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.