Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2014 and currently lead a team of two. Before becoming a State Farm agent, I worked at State Farm Corporate. I'm also a second-generation State Farm agent (my dad and brother are both agents), so serving customers has always been part of my life.

Giving back is important to our agency. Each year, we support a local family or charity during the holiday season as a way to make a positive impact in our community.

Our agency offers health benefits, a 401(k), PTO, paid holidays, your birthday off, and opportunities to earn trips, gift cards, additional PTO, and bonuses based on performance. We believe in recognizing hard work and celebrating success.

Our culture is friendly, family-oriented, and goal-driven. I'm looking for someone who is trustworthy, reliable, and motivated to succeed. If you're willing to take the blueprint, work hard, and achieve your goals, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative with Katie Martin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.