Business Systems Analyst

Business Systems Analyst

Pasadena, CA (Onsite) Full-time

Salary: 90K to 110K

About the Role

We are seeking a Business Systems Analyst with strong project delivery experience to lead enterprise system initiatives across CRM, ERP, and operational platforms. This role is best suited for someone who can bridge business and technical teams and has hands-on experience driving system implementations from design to go-live. You will work closely with stakeholders across Sales, Operations, Finance, Customer Service, and Supply Chain to deliver scalable system solutions that improve business efficiency.

What You Will Do

Lead end-to-end delivery of enterprise systems projects (requirements → design → implementation → go-live → support)

Manage project scope, timeline, risks, dependencies, and stakeholder communication

Drive cross-functional alignment across business teams, IT, and external vendors

Proactively identify blockers and drive resolution

Gather and translate business requirements into:

Functional specifications

Process flows

User stories

Analyze and optimize end-to-end business processes across systems

Support solution design with a focus on scalability and operational efficiency

Partner with engineering and data teams on:

System integrations

Data flows

Process automation

Support platforms such as:

Microsoft Dynamics 365 CRM

SAP ERP

Other enterprise and operational systems

Understand system architecture at a conceptual level (APIs, integrations, data models)

Support system testing (UAT), training, and go-live readiness

Drive user adoption and change management

Monitor post-launch performance and recommend improvements

Required Qualifications

Bachelor's degree in information systems, Computer Science, Business, Engineering, or related field

5+ years of experience in Business Systems, IT Business Analysis, or Systems Implementation

Proven experience leading enterprise system implementation projects end-to-end

Strong project management skills: Scope, timeline, risk, stakeholder management

Experience working across multiple business functions (Sales, Ops, Finance, Supply Chain, etc.)

Strong ability to translate business needs into system solutions

Excellent communication and cross-functional collaboration skills

Bilingual in English and Chinese (Mandarin)

Technical Expectations (Important)

Solid understanding of:

System integrations

Data flows

APIs (conceptual level; coding not required)

Experience working with technical teams on system enhancements and integrations

Preferred Qualifications

Experience with:

• Microsoft Dynamics 365 CRM
• SAP ERP
• Enterprise BPM

Experience in manufacturing, automotive, or supply chain-driven environments

Familiarity with Agile / Scrum or hybrid delivery models

Experience working with external vendors or system integrators

Basic knowledge of SQL, reporting, or BI tools

PMP / Scrum certification is a plus

What Makes You Successful in This Role

· You can drive projects forward in complex, cross-functional environments

· You are comfortable working with both business stakeholders and technical teams

· You have hands-on experience delivering real system implementations, not just documentation

· You can balance big-picture thinking with execution detail

Why Join Us

You will play a key role in driving high-impact enterprise system initiatives that directly support business growth and operational efficiency. This is an opportunity to work on large-scale systems while influencing how technology supports the organization

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.