Crew Member

Job Description

Job Description

Summary : Gives a high level of customer service by performing the following duties.

Essential Duties and Responsibilities include the following : Other duties may be assigned.

• Requests customer order and uses POS machine to simultaneously record order and compute bill either at the front counter or at the drive through location.
• Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag. 
• Notifies kitchen personnel of shortages or special orders.
• Serves hot/cold food, hot/cold beverages, frozen milk drinks, or desserts
• Receives payment.
• Cooks or performs other duties to prepare food, serve customers, or maintain orderly and clean eating or serving areas.
• Demonstrates a friendly and cooperative manner when dealing with every customer

Competency : To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Uses intuition and experience to complement data.
• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal - Focuses on solving conflict, not blaming; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Written Communication - Able to read and interpret written information.
• Quality Management - Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Works with integrity and ethics.
• Organizational Support - Follows policies and procedures. 
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Keeps commitments.
• Initiative - Asks for and offers help when needed. 
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently. 
• Professionalism - Reacts well under pressure; Accepts responsibility for own actions. 
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. 
• Quantity - Completes work in a timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications : 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience : 

Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience. 

Math Ability : 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Computer Skills : 

To perform this job successfully, an individual should have knowledge of Order processing systems. 

Work Environment : 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Equipment  

Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive thru communication systems. 

Environmental Conditions :  

• The employee is subject to inside environmental conditions, protection from weather conditions, but not necessarily from temperature changes.
• The employee is subject to both environmental conditions; work activities occur both inside and outside.
• The employee is subject to extreme cold temperatures below 32 degrees for periods of time.
• The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.
• The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation. 

Physical Demands : 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, push and pull. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.