Retail Operations Supervisor

DrivewayDrivewayDriveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!Driveway Supervisor, SellThe Driveway Supervisor, Sell is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the Sell and Service process. This position will be responsible for reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Supervisor, Sell will be assigned to oversee any of the following; Driveway Customer Service Agents, Team Leads, Support Specialists, etc. This individual assists in the training, and development of all positions they are assigned to oversee.Location: Dallas, TexasPay Range: $40,000–$60,000 salary plus incentiveResponsibilitiesAdminister training plans and development of assigned employees/positionsManage department monthly objectives and daily tasksDevelop, train, and monitor customer engagement and follow-up word tracksSystems expert for assigned positionsCreate and define processes for Agent efficiencyInternal/external paperwork and documents for assigned positionsExecuting correct cross department communication and process flowSkills and QualificationsStrong attention to detailExcellent communicationActive ListeningTime Management1 – 3 years of experience in a supervisor roleCompetenciesDoes the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesWe Offer Best-in-Class Industry Benefits:Competitive payMedical, Dental, and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs #J-18808-Ljbffr Lithia Motors, Inc