Production Coordinator

Position Summary

Command Digital is seeking a detail-oriented Production Coordinator to serve as a key liaison between clients, sales, and production teams in a fast-paced, healthcare-regulated environment. This role is responsible for managing projects from order intake through delivery, ensuring accuracy, efficiency, compliance, and high-quality output while meeting client expectations and strict service level agreements.

Key Responsibilities

• Partner with Account Executives, clients, and production teams to define project scope, production methods, and timelines

• Coordinate production schedules with internal departments and external vendors to maximize efficiency and meet deadlines

• Monitor job progress, track orders, and proactively communicate status updates, including any delays, to clients and internal stakeholders

• Review projects from conception through delivery to ensure they remain on schedule, within budget, and aligned with all specifications

• Ensure all job requirements are complete and accurate prior to production; clarify missing or unclear information

• Enter and manage job orders in Avanti , maintaining accurate and up-to-date records

• Create and manage purchase orders for outsourced services, including offset printing and binding

• Troubleshoot and resolve client, administrative, and production-related issues in a timely and professional manner

• Provide clients with knowledgeable guidance on Command Digital’s products and services

• Maintain consistent communication with Account Executives regarding project status and client interactions

• Collaborate with Production and Department Managers to proactively plan and execute projects

• Process billing within five (5) days of shipment, ensuring accuracy of quantities, shipping details, and documentation (BOL, charges, etc.)

• Ensure strict adherence to healthcare regulations, including SLA requirements, data security, and compliance standards

Qualifications

• Experience in print production, direct mail, or manufacturing coordination (healthcare experience preferred)

• Strong project management and organizational skills in a high-volume environment

• Experience with Avanti or similar MIS systems preferred

• Excellent communication and client service skills

• Strong attention to detail with the ability to manage multiple projects simultaneously

• Problem-solving mindset with the ability to troubleshoot and resolve issues independently

• Working knowledge of production workflows, scheduling, and vendor coordination

Preferred Attributes

• Experience working in a regulated healthcare or data-sensitive environment

• Ability to prioritize effectively and meet tight deadlines

• Strong collaboration skills across cross-functional teams

Benefits

Command Digital is proud to offer competitive pay and a comprehensive benefits package, including:

• Medical, dental, and vision coverage

• Company-paid life insurance

• Voluntary long-term disability coverage

• Paid time off

• Company-paid holidays

• 401(k) with company match

• Employee Assistance Program

• Employee recognition programs

• And more

About Command Companies

Command Companies is among the country’s largest privately held printers. Our size gives us the capacity to meet all of your print, digital and packaging needs. But it’s our capabilities that really set us apart. We have invested in the equipment, systems, software and subject matter expertise to deliver unparalleled value to our clients. And our financial strength allows us to be nimble and to invest as necessary to respond to market trends and client opportunities.

About Command Digital
Command Digital offers industry-leading digital print capabilities for short- to medium-run lengths for static and versioned content, as well as highly personalized and dynamic print solutions at any scale. Employees enjoy a collaborative team environment, state-of-the-art equipment, and a clean, fully air-conditioned workspace.

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