Licensed Account Manager Personal Lines

A confidential independent insurance agency is seeking a Licensed Personal Lines Account Service Representative to support client service, policy servicing, retention, and account support within a personal lines insurance environment.

This role is ideal for someone who is early in their insurance career and looking to continue growing within an agency setting. Candidates must hold an active Property & Casualty insurance license, in the state of Maryland. The ideal background will include 0–5 years of experience within an insurance agency or insurance agent environment.

Benefits:

• 20 PTO/Sick Days 
• 100% Employer-paid individual health insurance coverage with employee-paid options available for immediate family members
• Annual employer HSA contribution of $1,600
• Employer-paid ST/LT disability coverage & life insurance policy 
• 401(k) with partial employer matching contributions beginning after one year of employment

This position offers an opportunity to join an established organization that values long-term relationships, client service excellence, and continued professional growth within the insurance industry.  

salary: $50,000 - $60,000 per year
shift: First
work hours: 8:30 AM - 4:30 PM
education: High School

Responsibilities

• Serve as a frontline point of contact for clients regarding personal lines policy service needs
• Handle incoming client and third-party requests by phone, email, and other communication channels
• Assist with policy reviews, customer surveys, account updates, and service follow-up
• Navigate carrier websites and internal agency systems to resolve client needs
• Document client interactions and maintain accurate electronic client files
• Support retention efforts when clients request policy cancellations
• Suggest, quote, and write additional insurance policies based on client needs
• Stay current on carrier guidelines, state insurance requirements, and product training

Requirements:

• Active Property & Casualty insurance license required (Maryland)
• 0–5 years of experience in an insurance agency, agent office, or personal lines service environment preferred
• Follow-up communication skills, organization, client service 
• Comfort working in agency management systems, carrier portals, Microsoft Outlook, Office, and Excel
• Detail-oriented, professional, and able to stay calm with difficult or escalated client situations

Skills

• property and casualty license
• Account Management

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.