Job File Coordinator

SERVPRO® of NE Grand Rapids Job File CoordinatorDo you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow. Primary ResponsibilitiesMonitor job file statusMonitor job file audit statusMaintain job file WIPsMonitor and ensure client requirements are followedReview and validate initial field documentationCreate preliminary estimateDaily job file coordinationPerform job file backupMaintain internal and external communicationsPrepare job file reportsComplete and review job file documentation for final upload and the audit processComplete job file audit processPerform job close-outAssist other departments, as neededPosition Requirements2+ year(s) of administrative or office-related experienceExperience with writing estimates, job file processes, and quality assurance a plusExperience in service industry environment a plusOutstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all timesPolite, confident, and excellent customer service skills, including listening and questioning skillsAbility to remain calm and professional during tense or stressful situationsExcellent organizational skills and strong attention to detailVery self-motivated and goal-orientedAbility to multi-taskCapability to work in a fast-paced, team-oriented office environmentProficiency in Microsoft Office (i.e., Outlook, Word, Excel)Ability to learn new software, including Xactimate® and proprietary softwareMinimum of HSD/GED preferredAbility to successfully complete a background check subject to applicable lawHours40 hours/week, flexible to work overtime when requiredVary between 7 am. and 7 p.m.Job Type: Full-time Salary: $16.00 - $19.00 per hour Benefits:401(k)401(k) matchingDental insuranceHealth insuranceVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayOvertimeSupplemental pay types:Bonus opportunitiesEducation:High school or equivalent (Preferred)Experience:Xactimate: 1 year (Required)Compensation: $16.00 - $19.00 per hourPicture yourself here fulfilling your potential.At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.