Retail Assistant Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Job Overview This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location. Lead and develop retail team members to achieve sales targets and deliver customer service excellence Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards Monitor and control store expenses, discounting, and credits to support financial objectives Oversee customer wait times and ensure customer needs are met through effective team coordination Stay current on products, services, and leadership practices to serve as an expert resource for the team Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: High School Diploma/GED (Required) 1 year customer service and/or sales experience, retail environment (Preferred) Knowledge, Skills and Abilities: Change Agility (Required) Change Management Coaching (Required) Coaching (Required) Coaching Conversations (Required) Communication (Required) Customer Engagement (Required) Customer Service (Required) Engaging People (Required) Escalation Resolution (Required) Leadership (Required) Performance Monitoring (Required) Product Knowledge (Required) Sales (Required) Sales Performance Coaching (Required) Talent Development (Required) Team Coaching (Required) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $57,600 - $96,000, inclusive of target incentives Base Pay Range: $43,200 - $72,000 The pay range above is the general base pay range for a successful candidate in this role. To find the pay range for this role based on hiring location,

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io U.TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. T-Mobile USA, Inc. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T-Mobile's workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Notice.