Patient Navigator - Grants

Who We Are JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people. Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time. Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you! Job Summary: The Patient Navigator – Grants promotes Patient and Family Centered Care principles to patients, families, staff, providers and visitors as they navigate through the JPS Health Network. Essential Job Functions & Accountabilities: Listens to patients’ and families’ feedback about level of care and/or facility conditions; determine appropriate health care team member or department, communicate concerns and/or issues and facilitate resolution. Provide timely feedback to patient. Communicates with patients, families and other visitors to inform them about policies, protocols, rights and responsibilities; coach staff and providers regarding communication styles and cultural perspectives for best patient interaction potential. Promotes and make recommendations for process changes to improve overall patient and family experience in JPS system. Implements educational programs to support Patient & Family Centered Care principles. Maintains professional relationships with community organizations to promote and inform the public about JPS Health Network and its services. Recognizes the quality improvement and participation/initiation of the improvement process that meet the needs and expectations of patients/families. Provides benefits/entitlement counseling and referral to health care services to assist patients with accessing other public and private programs for which they may be eligible. Educates patients about available benefit programs, assesses eligibility, assists with applications, assists with re-certifications and provides advocacy with appeals, denials and other areas relevant to maintaining benefits/resources. Initiates and follows up on referrals to agency and community service providers and educates patients on how to access services. Develops and maintains effective working relationships with area social service providers and coordinates activities in order to provide an integrated system of service delivery. Documents service delivery and maintains patient records and confidentiality in accordance with JPS Policies & Procedures. Attends and participates in agency related meetings, retreats, work sessions, and events as requested. Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned. Qualifications: Required Qualifications: High School Diploma, GED or equivalent. Three (3) plus years of experience in customer service environment. For HIV Grants: Must complete all training required of Agency new hires, including any training required by TDSHS HIV Care Services Branch Standards of Care, within established timeframes. For SUD Grants: Obtain Community Health Worker Certification within 1 year of employment OR Obtain Recovery Support Peer Specialist Certification within 1 year of employment. For Maternal Health Grants: Obtain Community Health Worker Certification within 1 year of employment. Location Address: 1201 S. Main Street Fort Worth, Texas, 76104 United States #J-18808-Ljbffr JPS Health Network