Director, Operations

Overview Channel Fusion revolutionizes how Fortune 1000 brands and dealers connect through our AI-first, customer-obsessed, tech-enabled approach. We are scaling rapidly while maintaining a people-first culture and commitment to Positively Outrageous Service. Role Lead our Co-Op and Incentive operations, driving strategic oversight and building high-performing teams across multiple client programs. You’ll thrive in an environment where outcomes matter more than effort, AI powers everything we do, and automation eliminates manual work. Our Core Principles AI-First: Leverage AI as integral to daily work, delivering exponential productivity gains Customer-Obsessed: Relentlessly focus on improving experiences for brands, dealers, and stakeholders Tech Enabled: Continuously reimagine how work gets done, turning complex operations into streamlined competitive advantages Key Responsibilities Lead Co-Op and Incentive operational functions with strategic oversight and KPI optimization Build and develop high-performing teams of managers and supervisors across client programs Drive operational efficiency metrics and quality control standards that exceed expectations Establish and manage OKRs framework across Operations organization Establish SOC controls and internal audit compliance across Operations organization Analyze operational data to identify cost savings, process improvements, and growth opportunities Collaborate with Sales, Marketing, and Client Directors on new business opportunities Conduct quarterly control assessments and implement remediation plans Create scalable processes, training programs, and documentation for rapid team expansion Demonstrate measurable productivity gains through AI tool adoption and automation Execute with speed and bias for action, making fast decisions with short feedback loops Required Qualifications Bachelor's degree in Business Administration or related field 6+ years operational management experience with P&L accountability 2+ years advertising/marketing industry experience Proven track record building and scaling high-performance operations teams Experience establishing and managing OKRs framework Advanced analytics and data-driven decision making capabilities Experience with SOC controls, compliance, and internal audit processes Executive presentation skills and cross-functional collaboration expertise Demonstrated ability to deliver measurable business outcomes (not just activity) Comfort with AI tools and proven productivity gains through technology Strong bias for action with end-to-end ownership mindset Preferred Qualifications Experience in channel partner ecosystems, dealer networks, and vendor management Background in Co-Op marketing and incentive program management Track record of operational transformations and change management initiatives Proficiency with business intelligence platforms and operational analytics tools Six Sigma, Lean Manufacturing, or other operational excellence certifications Supply chain management and cost optimization experience History of AI implementation, workflow automation, and digital transformation What We Offer Supportive yet selective "Fuser" culture focused on high performance and client success Clear metrics, transparent feedback, and data-driven career progression Professional development in AI adoption, automation, and leverage-focused methodologies Growth opportunities within our rapidly scaling organization Seniority level Director Employment type Full-time Job function Management and Manufacturing Advertising Services #J-18808-Ljbffr