Mobile Crisis Case Coordinator

Job Description

Job Description

Description:

The Mobile Crisis Counselor is responsible for responding to crisis calls with the Mobile Crisis Peer, assessing the situation to determine client service needs, eligibility, and appropriateness of services, and making referrals or coordinating with other agencies to obtain services for clients and their families as necessary. In addition, this position provides guidance and direction to the designated Peer team member in alignment with BestCare policies and procedures, all regulations, and best practices.

Key Responsibilities

· Provide mobile crisis response (including after-hours), crisis intervention, and risk assessments for individuals experiencing mental health crises.

· Gather information from clients and collateral sources to assess risk of harm to self/others and recommend safety planning and/or higher levels of care.

· Use de-escalation techniques and assess scene safety; request law enforcement support when appropriate.

· Partner with the Mobile Crisis Peer and provide guidance on completing comprehensive client safety plans.

· Coordinate referrals and linkages to mental health treatment, social services, respite, and other community resources.

· Consult and communicate with emergency departments, treatment providers, and other community partners to support care coordination.

· Maintain professional boundaries; uphold client rights; comply with mandatory reporting requirements.

· Document services in the EHR accurately and on time; review/approve crisis documentation completed by the Peer team member.

· Complete appropriate client follow-up as required and maintain ongoing communication with other providers.

· Work effectively in a fast-paced, changing environment and collaborate as a positive, team-oriented member.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE:

Education and work experience as follows:

Bachelor’s degree in behavioral health field.

For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

• Trainee position (CS6 Pay Grade): Must be eligible/registered as QMHA-R through MHACBO upon hire or immediately after hiring and obtain QMHA-I certification within 6 months.
• Certified position (CS7A Pay Grade): Must hold a current QMHA-I certification to be eligible
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
• Current CPR and First Aid certifications (or obtain within 6 weeks of hiring)

PREFERRED:

• Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:
• Must be familiar with mental illness and substance use disorder populations, as well as people with disabilities;
• Must have knowledge of alcohol and drug addiction and detoxification, community resources, and recovery programs;
• Ability to complete and apply required trainings/certifications including First aid, CPR, administration of naloxone and overdose reversal, de-escalation strategies, trauma-informed crisis response, harm-reduction strategies including overdose intervention, etc.
• Ability to function well, follow direction, and use good judgment in a high-paced and at times stressful environment;
• Must have critical thinking skills;
• Ability to work independently as well as participating as a positive, collaborative team member;
• Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Strong interpersonal and customer service skills, and ability to work effectively and respectfully in a diverse, multi-cultural environment;
• Strong communication skills (oral and written);
• Strong organizational skills and attention to detail, accuracy, and follow-through;
• Excellent time management skills with a proven ability to meet deadlines;
• Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;
• Ability to build and maintain positive relationships;
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively.