Network Intelligence Advisor

Role Description

As a Network Intelligence Advisor, you will be a key technical lead within our Professional Services team, responsible for ensuring customers successfully leverage the Kentik solution to maximize value and transform their businesses. This is an individual contributor role focused on post-sales technical engagement and the delivery of professional services offerings after the initial customer onboarding is completed.

• Lead and execute technical professional services projects, ensuring successful implementation of advanced features and integrations.
• Provide expert guidance on network observability, helping customers design and optimize their infrastructure using Kentik insights.
• Proactively dig into customer usage patterns and network data to uncover untapped opportunities to provide value.
• Help customers integrate Kentik with their own in-house tools, systems, and workflows, utilizing APIs and scripting where necessary.
• Conduct technical check-ins to maintain high success rates, share new features/roadmap, and identify new opportunities for customers to expand their use of the platform.
• Act as a champion for customer requirements, channeling detailed technical feedback and feature requests to the Product Management organization.
• Assist in identifying opportunities to expand technical documentation and collateral to help other customers succeed.
• Partner with Customer Success, Product, and Engineering teams to deliver results and ensure alignment with customer goals.

Qualifications

• 5+ years of experience in a high-tech solutions engineering, professional services, or network engineering role.
• Must be located on the U.S. East Coast.
• Strong demonstrable understanding of network and application protocols, including Netflow, BGP, SNMP, DNS, TCP/IP, and
• Proven experience managing Cisco/Juniper routers and Linux servers.
• Familiarity with network observability or monitoring suites (e.g., Kentik, Netscout Arbor, Splunk, Dynatrace, Catchpoint, etc.).
• Exceptional verbal and written communication skills, with the ability to conduct deep technical conversations with staff-level engineers and architects.
• Understanding of DDoS attacks and basic mitigation methods.
• Technical curiosity - a drive to constantly ask “how” or “why” and a relentless pursuit of new knowledge and best practices.
• Ability to travel up to 25% of the time to interact with customers at their offices or at industry events.

Requirements

• Experience with Python, Bash, Ansible, etc. for automation and tool integration.
• In-depth knowledge of one or more public cloud architectures (e.g., AWS, GCP, Azure).
• Familiarity with technologies such as LibreNMS, Elastic, Grafana, and Prometheus.
• Database and/or SQL experience.

Benefits

• 100% of premiums are paid by the company for health, vision, and dental coverage for you and your dependents.
• Annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family.
• Paid family & medical leave.
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays.
• 401(k) retirement account.
• Home office reimbursement.
• Stock options.