IT Field Technician
Insight Global
Duration : 2-year initial contract duration, potential for extensions and or conversion
- W2 contract
- Benefits offered starting on day 1! Medical, dental & vision
- Weekly pay on Fridays!
Responsibilities:
- Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide software service, pre-sales, post-sales or service delivery support.
- For Mission Critical Customers, provide proactive and some reactive services.
- Monitor operation performance and work on corrective action plans (if needed).
- Provide input about Customers business and industry trend information into Account Support Plan.
- Mentor /Coach new hires on work process and procedures.
- Responsible for account growth and retention.
Requirements:
- 2-5 years of related work experience, preferably in IT support, quality, or a related field.
Vacancy posted 3 days ago
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