IT End Point Specialist (Lapeer, MI)

This is a day shift Monday - Friday position. It is intended as production support. Shift hours can be discussed and could range from 6-3 to 8-5; the key is this is an onsite role, not a remote position. There are no other technical support personnel at the site; there will be enterprise teams and end‑user support teams with whom the specialist will work. Role Overview The Onsite IT Endpoint Specialist will provide hands‑on technical support in a Windows 10/11 environment across approximately 1,200 devices—including laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers—at the site. The role is to act as a bridge between IT and the site teams in automation projects assigned by the IT leadership team. Responsibilities include strong troubleshooting and technical problem‑solving skills, customer service, internal customer and stakeholder management, sense of urgency and responsiveness, communication, prioritization, time‑management, a continuous improvement mindset, and the ability to work independently in a fast‑paced 24/7 manufacturing setting. Key Responsibilities Daily Activities Support laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site. Troubleshoot and resolve hardware issues on Windows 10/11 machines. Perform device refreshes including imaging, deployment, and migration. Use MCM for imaging and client management. Maintain and support Active Directory environments. Provide support for Apple iPads and Teams AV equipment (Poly Studio X30/X50, Teams phones). Use JAMF. OT and IT servers and jump box support. Order and coordinate installation of TVs and PCs for dashboards. Lead IT part of badge reader, camera system, and security systems at the site. Initiate CAPEX approval process and submit PO to vendors. Major and severe incident management – respond immediately and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up until full resolution. Escalations – respond quickly and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up until full resolution. Involvement and communication – actively participate in site project meetings, shift handover meetings, accountability meetings. Service Desk incident management – on‑time entry of tickets to ServiceNow and closure of tickets in line with targets. Automation projects – actively involved in site data and mechanical automation projects. Proactive Maintenance Activities Run predictive and preventive maintenance on laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site. Perform regular patching and corporate IT maintenance activities – plan for and coordinate in advance with the site. Tulip System Support Image PCs for dashboards and install Tulip software. Order and mount iPads for Tulip use. Serve as the main contact with Tulip support for connectivity issues. Support and troubleshoot Tulip‑related iPad issues. Update Tulip dashboards when data changes (e.g., run rates). Soft Skills Strong troubleshooting and technical problem‑solving skills. Experience in internal customer and stakeholder management. A high sense of urgency and responsiveness to respond to severe and major incidents and escalation in a timely manner. Strong communication, prioritization and time‑management skills. Ability to work independently in a fast‑paced 24/7 manufacturing setting. Strong organizational skills and ability to close support tickets independently. Experience in manufacturing or plant floor environments. Good understanding of automation systems. Ability to work with minimal supervision and proactively solve problems. Excellent communication and customer service skills. Internal customer management – openness to listen, understand, troubleshoot, and resolve issues at the site. Adherence to and enforcement of corporate standards and policies. Skills Windows 11, macOS, printer support. Key Technical Metrics Quarterly customer satisfaction survey results. Number of infosecurity breaches. Number of severe and major incidents. Responsiveness to escalations. Number of incidents captured. Mean time to close tickets on ServiceNow. Aging of tickets. Active participation in key projects. Active involvement in automation projects. Kaizen involvement at the sites. Job Type & Location This is a Contract to Hire position based out of Lapeer, MI. Pay and Benefits The pay range for this position is $32.00 – $37.00/hr. Benefits may include: Medical, dental & vision. Critical illness, accident and hospital. 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available. Life insurance (voluntary life & AD&D for employee and dependents). Short and long‑term disability. Health spending account (HSA). Transportation benefits. Employee assistance program. Time off/leave (PTO, vacation or sick leave). Workplace Type This is a fully onsite position in Lapeer, MI. Application Deadline This position is anticipated to close on May 31, 2026. Equal‑Opportunity Employer Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr Women Veterans Interactive