Senior EDI Manager, IT

Actual annual compensation offered will be based on several variables including geographic location, work experience, education, and skills/ achievements, and will be mutually agreed upon at the time of offer. The average compensation for this role is $150,000.00-180,000.00 CAD

Job Purpose

The EDI Senior Manager provides strategic, operational, and technical leadership for TD SYNNEX's EDI and integration ecosystem across the Americas. This role is accountable for the reliability, scalability, modernization, and governance of all EDI and B2B integration services that enable critical data exchange with business partners.

The EDI Senior Manager leads a team of system engineers, ensures stable and secure daytoday operations, drives continuous improvement, and advances modern integration capabilities-including APIs, microservices and eventdriven architectures-to support business growth and maximize trading partner value.

Key Responsibilities

Leadership & Operations

• Lead, mentor, and develop a highperforming EDI and integration team, including staffing, performance management, coaching, and career development.
• Oversee daily EDI production operations, ensuring high availability, SLA compliance, and timely resolution of incidents.
• Establish operational standards, best practices, documentation, and performance metrics.
• Serve as the primary escalation point for complex EDI, integration, or crossfunctional issues.

Technical Strategy & System Ownership

• Define and own the EDI and integration architecture roadmap, including modernization initiatives.
• Oversee solution design, technical standards, testing practices, and deployment readiness.
• Ensure all solutions comply with security, architecture, and data governance standards.
• Own assigned EDI and integration platforms and applications, including stability, performance, documentation, and lifecycle management.

Trading Partner & Stakeholder Engagement

• Manage trading partner relationships and oversee onboarding of new trading customers that including customers, vendors, carriers and banks.
• Collaborate closely with business units, PMO, IT application teams, infrastructure, and security to ensure alignment with business priorities.
• Promote strong communication and collaboration across internal teams and external partners.

Project, Portfolio & Vendor Management

• Oversee the EDI project and enhancement portfolio, including modernization initiatives.
• Manage scope, timelines, budgets, risks, and dependencies, escalating issues as needed.

Continuous Improvement & Innovation

• Identify process, automation, and technology improvements that enhance reliability, scalability, and partner experience.
• Drive adoption of modern integration patterns and a culture of operational excellence and accountability.

Knowledge, Education & Experience

• 15+ years of progressive experience in EDI, B2B integration, and enterprise IT development.
• 10+ years of experience leading and developing technical teams.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (required).
• Experience in largescale, highvolume, or distributionfocused environments is strongly preferred.

Technical & Integration Expertise

• Deep expertise with EDI platforms and translators (e.g., IBM Sterling Integrator, Axway AS2).
• Strong knowledge of EDI, XML, flat file formats, and B2B integration patterns.
• Proficiency in SQL, Linux scripting, and technical design/code reviews.
• Experience with AS2, sFTP, VANs, and secure data transport protocols.
• Working knowledge of APIbased integrations, microservices architecture, cloudnative architectures, and eventdriven systems .
• Exposure to AIenabled tools, with a strong willingness to adopt and responsibly leverage AI to improve EDI operations, monitoring, testing, and delivery efficiency.

Leadership & Professional Skills

• Proven ability to lead and integrate multicultural, multiskilled internal and external teams.
• Strong stakeholder, vendor, and trading partner management skills.
• Excellent communication skills with the ability to translate technical concepts into business outcomes.
• Structured thinker with strong decisionmaking ability in fastpaced, highimpact environments.
• High integrity, professionalism, and sound judgment.

Additional Skills

• Knowledge of IT distribution processes and industry best practices is a strong plus.
• Mandarin proficiency is a plus, particularly for collaboration with Asiabased teams and partners.

Personal Attributes

• Strategic, businessoriented leader with handson problemsolving ability.
• Strong customer and trading partner focus.
• Comfortable leading in a hybrid technical and operational role.
• Passionate about innovation, continuous improvement, and team development.

Remuneration
La remuneration annuelle reelle offerte sera determinee en fonction de plusieurs variables, notamment le lieu de travail, l'experience professionnelle, la formation ainsi que les competences et realisations, et sera convenue mutuellement au moment de l'offre. La remuneration moyenne pour ce poste se situe entre 150 000et 180 000CA.

Objectif du poste
La ou le gestionnaire principal(e) EDI assure le leadership strategique, operationnel et technique de l'ecosysteme EDI et d'integration de TD SYNNEX dans les Ameriques. Ce role est responsable de la fiabilite, de l'evolutivite, de la modernisation et de la gouvernance de l'ensemble des services EDI et d'integration B2B qui permettent les echanges de donnees critiques avec nos partenaires d'affaires.

La ou le gestionnaire principal(e) EDI dirige une equipe d'ingenierie des systemes, garantit des operations stables et securitaires au quotidien, stimule l'amelioration continue et fait progresser les capacites d'integration modernes - notamment les API, les microservices et les architectures axees sur les evenements - afin de soutenir la croissance de l'entreprise et de maximiser la valeur pour les partenaires commerciaux.

Responsabilites cles

Leadership et operations

• Diriger, encadrer et developper une equipe EDI et d'integration performante, incluant la dotation, la gestion du rendement, le coaching et le developpement de carriere.
• Superviser les operations de production EDI quotidiennes en assurant une haute disponibilite, le respect des SLA (ententes de niveau de service) et la resolution rapide des incidents.
• Etablir des normes operationnelles, de meilleures pratiques, de la documentation et des indicateurs de performance.
• Agir comme point d'escalade principal pour les enjeux EDI, d'integration ou transverses complexes.

Strategie technique et responsabilite des systemes

• Definir et porter la feuille de route d'architecture EDI et d'integration, y compris les initiatives de modernisation.
• Superviser la conception des solutions, les normes techniques, les pratiques d'essais et la preparation aux deploiements.
• S'assurer que toutes les solutions respectent les normes de securite, d'architecture et de gouvernance des donnees.
• Assumer la responsabilite des plateformes et applications EDI et d'integration assignees, notamment leur stabilite, leur performance, leur documentation et leur gestion du cycle de vie.

Relations avec les partenaires commerciaux et parties prenantes

• Gerer les relations avec les partenaires d'echange et superviser l'integration de nouveaux partenaires commerciaux, y compris des clients, des fournisseurs, des transporteurs et des banques.
• Collaborer etroitement avec les unites d'affaires, le PMO (Bureau de gestion de projets), les equipes d'applications TI, l'infrastructure et la securite pour assurer l'alignement sur les priorites d'affaires.
• Promouvoir des communications et une collaboration solides entre les equipes internes et les partenaires externes.

Gestion de projets, de portefeuille et des fournisseurs

• Superviser le portefeuille de projets et d'ameliorations EDI, y compris les initiatives de modernisation.
• Gerer la portee, les echeanciers, les budgets, les risques et les dependances, en escaladant les enjeux au besoin.

Amelioration continue et innovation

• Identifier des ameliorations de processus, d'automatisation et de technologies qui renforcent la fiabilite, l'evolutivite et l'experience des partenaires.
• Favoriser l'adoption de modeles d'integration modernes et d'une culture d'excellence operationnelle et de responsabilisation.

Connaissances, formation et experience

• Plus de 15 ans d'experience progressive en EDI (echange de donnees informatisees), integration B2B et developpement TI d'entreprise.
• Plus de 10 ans d'experience en direction et developpement d'equipes techniques.
• Baccalaureat en informatique, systemes d'information, genie ou domaine connexe (exige).
• Experience dans des environnements de grande envergure, a volume eleve ou axes sur la distribution fortement souhaitee.

Expertise technique et en integration

• Solide expertise des plateformes et traducteurs EDI (p. ex., IBM Sterling Integrator, Axway AS2).
• Connaissance approfondie de l'EDI, des formats XML et fichiers plats, et des modeles d'integration B2B.
• Maitrise de SQL, du scripting Linux et des revues de conception technique et de code.
• Experience avec AS2, SFTP, les VAN (reseaux a valeur ajoutee) et les protocoles securises de transport de donnees.
• Connaissance pratique des integrations basees sur des API, de l'architecture de microservices, des architectures infonuagiques natives et des systemes axes sur les evenements.
• Exposition a des outils propulses par l'IA et forte volonte d'adopter et d'utiliser l'IA de facon responsable pour ameliorer les operations EDI, la surveillance, les tests et l'efficacite de livraison.

Competences en leadership et professionnelles

• Capacite eprouvee a diriger et a integrer des equipes internes et externes, multiculturelles et aux competences diversifiees.
• Solides aptitudes pour la gestion des parties prenantes, des fournisseurs et des partenaires commerciaux.
• Excellentes habiletes de communication, avec la capacite de traduire des concepts techniques en resultats d'affaires.
• Esprit structure et grande capacite de prise de decision dans des environnements dynamiques et a fort impact.
• Integrite elevee, professionnalisme et bon jugement.

Competences additionnelles

• Connaissance des processus de distribution TI et des meilleures pratiques sectorielles, un atout important.
• La maitrise du mandarin constitue un atout, particulierement pour collaborer avec des equipes et partenaires bases en Asie.

Profil et qualites personnelles

• Leader strategique, oriente(e) affaires, avec une forte aptitude pour la resolution de problemes sur le terrain.
• Sens marque du service aux clients et aux partenaires commerciaux.
• A l'aise de diriger dans un role hybride a la fois technique et operationnel.
• Passion pour l'innovation, l'amelioration continue et le developpement des equipes.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!