Veterinary Receptionist / Client Service Representative - Supervisor

Veterinary Receptionist / Client Service Representative - Supervisor

San Marin Animal Hospital is growing, and we are excited to welcome an experienced CSR Supervisor to our team! This is a hands-on leadership position focused on overseeing daily front desk workflow, supporting the client service team, ensuring appropriate coverage for breaks and busy periods, and helping create a positive, efficient experience for both clients and patients. You will play an important role in coaching and developing team members, assisting with client complaint resolution, supporting marketing initiatives to help drive business growth, and helping to ensure that hospital policies and client care standards are consistently followed.

Our ideal candidate is an emotionally intelligent leader with a genuine passion for mentoring and supporting the growth of their team. We are seeking someone who leads by example, communicates with empathy and professionalism, and thrives in a collaborative, fast-paced veterinary environment.

Schedule and compensation:

• Compensation: $28 - $32 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule. We are currently open Monday through Friday, but may expand our hours to include Saturdays in the future.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA option and choice of United Healthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match starting in 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role including scheduling, client communication, and handling fast-paced workflows with professionalism and empathy.
• Demonstrated leadership skills, with the ability to support, coach, and delegate effectively within a collaborative team environment.
• Excellent communication, organization, and problem-solving abilities, with a calm and solutions-oriented approach under pressure.

About us:

San Marin Animal Hospital is a well-established general practice in Novato, California, dedicated to providing thoughtful, individualized care for cats and dogs. Our four-doctor team focuses on preventive wellness and comprehensive medical care, including surgery, dentistry, and integrative services such as laser therapy and acupuncture. We pride ourselves on building strong relationships with our clients through clear communication, compassion, and trust, treating every pet as if they were our own. At SMAH, we foster a collaborative, easygoing team environment that values adaptability, ongoing learning, and mentorship, all grounded in integrity, professionalism, and a genuine love for animals.

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact View email address on click.appcast.io. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.