Front Office Intern

Sonesta International Hotels Internship

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Overview: Supervised on-the-job training program, which involves a student rotating through a variety of jobs in front office department to learn all aspects of operating and managing a hospitality operation. In some cases, the internship may involve a student focusing his/her time on one particular area. Participants will be expected to learn and master the job duties of the position within their assigned department such as; Front Desk Operations, Concierge, Bell Services, Reservations, and PBX through rotation and cross training.

Essential Duties & Responsibilities:

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform duties and projects as assigned including guest room tours, concierge services, special guests' requests, etc.

Qualifications and Requirements:

Candidate should be currently pursuing a college degree. It is preferred that the candidate us actively pursuing a degree in Hospitality, Business or Recreation. Candidates who have an undecided major may also be considered. Prior Hospitality or Resort Operation experience preferred. Must speak fluent English. Other languages preferred.

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50lbs
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or Holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Sonesta Resort is an Equal Employment Opportunity Employer

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.