Customer Support Specialist (Fully Remote)
Medallion LLC
New York, NY
- Remote job
Medallion is a leading provider operations platform automating licensing, credentialing, payer enrollment, and compliance for healthcare. It's a fast-growing healthcare tech company backed by $130M and recognized as a top workplace. The Role: You'll be the first point of contact for customers navigating payer enrollment, credentialing, and platform questions. You'll manage a high volume of support requests and collaborate with internal teams. Responsibilities: Own customer issues from start to finish. Deliver timely, accurate, and thoughtful responses via email and support tools. Partner with Customer Success, Product, and Operations to resolve complex issues. Qualifications: 3+ years in customer support, preferably healthcare or SaaS. Experience with payer enrollment, credentialing, and Intercom. Strong communication, problem-solving, and Google Workspace skills. Medallion builds a provider operations platform that automates licensing, credentialing, payer enrollment, and compliance monitoring for healthcare organizations. It is a fast-growing healthcare technology company backed by $130M in funding, recognized as a top startup and a Glassdoor Best Place to Work. #J-18808-Ljbffr Medallion LLC
Vacancy posted 3 days ago
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