Personnel / Service Coordinator

Job Description

Job Description

Benefits:

• Competitive salary
• Training & development
• Bonus based on performance
• Opportunity for advancement
• Paid time off

Schedule / Expected Work Hours:

• Monday through Friday, 9:00a - 1:00p. 

Job Summary
Responsible for recruitment, scheduling, and ongoing management of field staff, including employment status, benefits, personnel files, and credential compliance.

Reports To: Administrator
Provides Supervision To: NA – No supervision responsibilities

Responsibilities

• Manage scheduling for client services and participate in the after-hours on-call rotation.
• Recruit qualified field staff through multiple platforms; track recruitment metrics and conversion-to-hire rates.
• Conduct candidate interviews and manage the application, hiring, orientation, and training process.
• Maintain personnel files in compliance with state, federal, Agency, and accreditation requirements.
• Track expiring licenses, credentials, in-services, and other ongoing employee compliance requirements.
• Verify and reconcile staff shifts for billing and payroll in the absence of a Payroll & Billing Specialist.
• Provide clerical and administrative support to Agency administrative and field staff.
• Maintain inventory of office supplies and medical supplies.
• Assist with employee benefits administration where applicable.
• Communicate effectively with the interdisciplinary team and Agency administrative staff to ensure coordination of services.
• Maintain strict client and employee confidentiality at all times.
• Perform other duties as assigned

Qualifications

• College degree required; business or health administration preferred.
• Computer literate in functions of data entry and basic word processing.
• Demonstrated strong verbal, written, and interpersonal communication skills.
• Demonstrated focus on customer service.
• Knowledge of medical terminology and/or general medical background desirable.
• Accurate and detail-oriented approach to projects.

Company Overview
First Day Homecare® is a leading homecare provider with locations across the US specializing in pediatric Private Duty Nursing services and other home and community-based services. As the first and only franchise in the US to specialize in pediatric Private Duty Nursing, we are driven by our commitment to make a positive impact on the lives of those we serve. Our services vary from location to location but may include Personal Care Services, Private Duty Nursing, and ABA (Autism) Therapy. Join our team and be a part of a mission to bring specialized, family-centered care to children and others in need. With First Day Homecare®, today is the First Day of better days™.

Company Purpose/Mission
First Day Homecare® strives to improve the lives of its clients by providing comprehensive care, oversight, and collaboration to children and adults who are either aging in place, medically complex, or living with chronic conditions.

Company Values

• Standards of Care: Our policies and procedures will follow industry standards and evidence-based practice, ensuring the best possible outcomes for our clients.
• Collaboration: We will work closely with family members, physicians, other healthcare providers, or anybody else in the client-defined circle of care.
• Over-communication: We will do our best to ensure our clients have all the information they need when they need it.
• People First: We will prioritize people over profits, ensuring that their well-being, growth, and satisfaction are at the heart of every decision we make.
• Transparency: We strive to be open and honest in all interactions, especially in times when our service has fallen short.