Sales Service Coordinator

Sales Service Coordinator

Within Robertet's Flavor division, the Sales Service Coordinator works closely with Account Managers by being the initial point of contact for our customers. You will be part of a team that is responsible for ensuring timely communication and delivery of samples, documents, information, and products through engagement of various internal teams (Technical, Regulatory, Quality, Customer Service, Production) following the project lifecycle process from start to finish. This role is instrumental to maximizing the company's potential for success.

Essential Duties & Responsibilities

• Manage project entry/initiation and completion
• Ensure effective communication with all internal teams throughout the project process to meet our customers' needs
• Prioritize the entry/initiation of customer requests for samples, documents, and information and provide timely communication and delivery to our customers
• Utilize various customer-identified sites/platforms for providing documents and information
• Engage appropriate parties to resolve issues that arise during the project lifecycle
• Develop an understanding of customer's products, requirements, and procedures
• Facilitate project meetings with cross-functional team
• Work with Account Managers to maintain an accurate representation of project pipeline and communicating anticipated changes in business demands to internal teams (new business wins, discontinuations, replacements)
• Create and maintain customer contact information in our project management software
• Prepare pricing that meets customer requirements while achieving desired gross profit margins
• Prepare sales reports as needed
• Participate in customer visits and product tastings
• May be assigned to special projects or internal initiatives as needed
• Perform various administrative duties as needed

Position Requirements

• Required: Associate degree or 2 years of industry experience. Proficient in Excel.
• Preferred: Bachelor's degree. 5 years sales service/customer service experience (flavor Industry). Oracle experience.

Position Competencies

• Highly organized and detail-oriented
• Excellent verbal and written communication skills
• Team player. Collaborates with internal and external resources to achieve goals
• Strong problem-solving skills
• Self-motivated and goal-oriented

Robertet Core Competencies

• Customer Focus: Building strong customer relationships and delivering customer solutions
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Values Differences: Recognizing the value that different perspectives and cultures bring to the organization.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Fosters Improvement & Innovation: Continuously strive to improve your work to deliver better products, services, and processes.

Work Environment

• General office environment.

Physical Demands

• Spend multiple hours sitting and using office equipment /computers.
• May include lifting of supplies and materials.

Reasonable Accommodations

• Reasonable accommodation may be provided to qualified individuals with disabilities to perform the Essential Duties & Responsibilities of the position so long as it does not impose significant difficulty or expense on the company.