Shift Leader - The Ups Store
$18 - $22 per hourThe UPS Store #7369
Job Description
Job Description
Shift Leader – The UPS Store (Multiple Long Island Locations)
Location: Greenpoint, NY
Job Type: Full-Time / Part-Time
Compensation: $18–$22/hour (based on experience) + performance incentives
We are a multi-location operator of The UPS Store with a strong focus on team development, customer experience, and operational excellence . Our stores provide shipping, packing, printing, and mailbox services, and we take pride in delivering a high-level experience to every customer.
We are looking for a Shift Leader who can take ownership of daily operations, support team members, and drive results on the floor.
Position OverviewThe Shift Leader is responsible for running the shift , ensuring smooth store operations, and delivering an exceptional customer experience. This role is a key leadership position with growth potential into higher management.
Key Responsibilities- Lead and manage daily store operations during assigned shifts
- Provide hands-on support at the counter (shipping, packing, printing, Amazon returns, etc.)
- Ensure all customers are greeted and serviced with urgency and professionalism
- Coach and support team members to improve performance and consistency
- Maintain store standards (cleanliness, organization, inventory levels)
- Ensure compliance with company procedures and operational policies
- Handle customer issues and resolve concerns effectively
- Support sales goals by promoting services (packing, printing, mailboxes, etc.)
- Assist with opening/closing procedures and cash handling
- Previous retail, customer service, or leadership experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Leadership mindset – takes ownership and leads by example
- Reliable, punctual, and accountable
- Comfortable using computers and learning POS systems
- Willingness to work weekends as needed
- Clear path for growth into Store Manager or Unit Manager roles
- Performance-based incentives and recognition programs
- Structured training and ongoing development
- Team-oriented, fast-paced work environment
- Opportunity to be part of a growing multi-location operation
- Flexible scheduling available
- Weekend availability required
Vacancy posted 15 days ago
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