Customer Care Representative (Full Time)

Role Summary As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. We are currently hiring for the following shifts: 10:00am - 7:00pm, 11:00am - 8:00pm, and 12:00pm - 9:00pm. Key Accountabilities Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service. Troubleshoot and resolve complex account or technical issues using available tools and resources. Promote Associated Bank products and services that meet customers’ needs. Mentor and train new team members to ensure consistent, high‑quality service delivery. Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty. Collaborate with colleagues across teams to improve processes and customer experiences. Uphold compliance with all bank policies, procedures, and regulations. Education & Experience Required High school diploma or equivalent. Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales. Preferred Bilingual English/Spanish proficiency (eligible for competitive language differential). Benefits Enjoy every Sunday off, fun on‑site activities, and a $50 bonus for working Saturdays. Retirement savings including both 401(k) and Pension plans. Paid time off to volunteer in your community. Opportunities to connect through diverse Colleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Bonus benefits including well‑being programs, parental leave, an employee stock purchase plan, military benefits, and more. Personal banking, loan, investment, and insurance benefits. Pay The pay range represents anticipated base pay for this role: $17.00 - $26.14 per hour. Actual pay may vary based on work location, skills, experience, education, and qualifications. Equal Employment Opportunity Statement Associated Bank is an equal‑opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. We fully comply with all applicable enterprise policies and procedures and with applicable laws and regulations, including the Bank Secrecy Act, reporting suspicious activity, customer complaints, and ethical concerns. Associated Banc‑Corp participates in the E‑Verify Program. We are Pay Transparency compliant. Please contact View email address on click.appcast.io if you need an accommodation at any time during the process. #J-18808-Ljbffr