GENERAL MANAGER

General Manager

LodgeWorks is actively hiring for a General Manager.

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The General Manager is responsible for continually focusing on guest satisfaction, achieving hotel profitability through revenue generation and cost controls and developing employees while maintaining the integrity of the hotel and LodgeWorks brands.

The successful General Manager leads a well-functioning hotel operation, meets revenue budgets, proactively addresses guest concerns, inspires associates to deliver on expectations and promotes a diverse and inclusive environment for all hotel guests and associates.

Your day-to-day

• Plan, organize, direct and coordinate the operations of Rooms Division, Sales, Engineering, Catering and Conference Management, third-party vendors and Food and Beverage operations.
• Work closely and cooperatively with the Corporate Leadership Team to develop annual hotel goals and action plans.
• Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards consistent with LodgeWorks' core values.
• Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of asset and service throughout the property.
• Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels.
• Critically review reports of occupancy and revenue; partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
• Protect the company's financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and other financial transactions.
• Provide input to the annual capital budget (Capex), then manage the implementation within company guidelines and fiscal parameters of the owner-approved plan and budget.
• Create specific, measurable, achievable, realistic and timely action plans to drive the culture of guest service and remedy any service deficiencies.
• Implement policies and procedures to ensure that F&B meets company standards; monitor F&B forecasting and par levels to reduce waste and maximize profit margins.
• In conjunction with sales leaders, develop and implement sales and marketing plans.
• Travel to attend corporate meetings, sales trips and serve on committees.
• Conduct weekly leadership staff meetings.
• Support and communicate company goals and initiatives, promote company programs and act as an ambassador of the company.
• Handle associate issues appropriately and in conjunction with human resources, following LodgeWorks' policies.
• Be knowledgeable about applicable Life Safety codes, conduct fire drills and train all staff as appropriate on emergency and safety procedures.
• Guide team members to make sound business decisions — a critical portion of the responsibilities.
• Comply and enforce LodgeWorks' attendance policies and procedures.
• Receive satisfactory scores from franchise and independent satisfaction surveys and take action to correct any deficiencies.
• Ensure that the hotel and all company assets are maintained and serviced following LodgeWorks and manufacture guidelines. Ensure that the property participates in LodgeWorks' PM program.
• Participate in community affairs and maintain a positive public image for the property and LodgeWorks.
• Assist in any other task or duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Guest-focused, and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• Professionally experienced in a management role.
• Motivated to work directly with customers and clients.
• Stellar at time management.
• A leader by example, ready to motivate and inspire others.
• Resourceful, with good judgment, plus excellent social communication and organizational skills.
• Able to manage multiple projects at one time and respond quickly to the fast-paced restaurant culture.
• Determined to maintain regulatory compliance.
• Capable of exerting up to 30 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A must: 3 - 5 years of progressive experience in hospitality management or a related field.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.