Supply Chain Manager - Tijon Fragrance Lab

Supply Chain Manager — Tijon Fragrance Lab

Location: Charlotte, NC

Reports to: President

Employment Type: Full-time

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

About Tijon

Tijon Fragrance Lab is a growing experiential retail and franchising company built around custom fragrance creation. With operating locations and franchise growth across multiple markets, Tijon combines retail, education, hospitality, and custom direct-to-consumer product fulfillment into a unique customer experience. As Tijon scales, supply chain excellence will be critical. The Supply Chain Manager will help ensure that every Tijon location, both at the distribution center level and unit level, has the right products, materials, packaging, tools, and inventory systems to deliver a consistent, high-quality guest experience while supporting profitable growth.

Position Summary

Tijon is seeking a highly capable, detail-oriented Supply Chain Manager to oversee and optimize all procurement, inventory management, vendor management, production planning, fulfillment coordination, and supply chain processes across the company. This role will be based in Charlotte, North Carolina, with responsibility for supporting Tijon's corporate operations, franchise locations, and e-commerce channel to facilitate future growth. The ideal candidate is hands-on, analytical, operationally disciplined, and comfortable building scalable processes in an entrepreneurial environment. The Supply Chain Manager is a key operating leadership position responsible for building the supply chain infrastructure needed to support a premium, growing fragrance brand with global aspirations. Today, Tijon has 15 locations in the U.S. and parts of the Caribbean, while its vendor base stretches from the U.S. to Asia (China & India).

Key Responsibilities

Supply Chain Strategy & Leadership

• Develop and lead Tijon's overall supply chain strategy, including procurement, inventory planning, production coordination, vendor management, logistics, and fulfillment.
• Build scalable systems and processes that can support growth across all current and future franchised locations.
• Create clear standards, controls (including spend and vendor selection), reporting, and accountability across all supply chain functions.
• Ensure ongoing business continuity for Tijon's franchisees via a structured order entry and fulfillment platform with minimal points of friction.

Procurement & Vendor Management

• Manage relationships with suppliers of fragrance oils, bottles, packaging, labels, supplies, fixtures, tools, equipment, and other key materials.
• Negotiate pricing, terms, minimum order quantities, lead times, quality standards, and service levels.
• Identify and qualify backup vendors to reduce supply risk and improve cost efficiency.
• Monitor supplier performance and address quality, delivery, pricing, or compliance issues quickly.

Inventory Management

• Develop inventory planning systems for corporate warehouse operations, franchisee supply needs, retail products, class materials, packaging, and finished goods.
• Establish par levels, reorder points, forecasting tools, and inventory controls.
• Minimize or eliminate stockouts, excess inventory, obsolete inventory, and emergency purchasing.
• Work closely with finance to improve inventory accuracy, margin visibility, and working capital management.

Warehouse, Fulfillment & Logistics

• Oversee warehouse operations, fulfillment processes, shipping, receiving, storage, and internal controls.
• Ensure franchisees and company-owned locations receive accurate, timely, and complete orders.
• Optimize pick-pack-ship processes, freight management, shipping costs, and fulfillment accuracy.
• Support new store openings by coordinating startup inventory kits, supplies, fixtures, and launch timelines.

Product, Packaging & Quality Control

• Partner with operations, marketing, training, and product teams to ensure that materials and products meet Tijon's brand standards.
• Help manage SKU rationalization, packaging consistency, product availability, and quality control.
• Create processes to ensure fragrance ingredients, bottles, labels, and packaging are consistently sourced and handled properly.
• Support compliance and documentation requirements related to fragrance products (including some HazMat), labeling, safety data, and vendor records.

Franchise Support

• Serve as the supply chain leader supporting Tijon's franchise system.
• Ensure franchisees have reliable access to approved products, materials, supplies, and ordering processes.
• Help create franchise-facing tools, order guides, approved supplier lists, and inventory best practices.
• Work with franchise operations to identify recurring supply issues and solve them systematically.

Systems, Data & Reporting

• Implement or improve supply chain technology, inventory management tools, purchasing systems, and reporting dashboards.
• Track key metrics, including, but not limited to, on-time delivery, quality adherence, inventory days on-hand, supplier performance, freight costs, and gross margin impact.
• Use data to identify cost savings, process improvements, and operational risks.
• The ideal candidate should be comfortable using modern technology and AI-enabled tools to improve forecasting, purchasing, vendor analysis, inventory management, and operational execution.

Ideal Candidate Profile: The successful candidate will be a builder, not just a manager. Tijon needs someone who can operate in a growing entrepreneurial company, bring structure without bureaucracy, and move quickly while maintaining high standards.

The ideal candidate will have:

• Strong experience in supply chain, procurement, inventory management, warehouse operations, logistics, and/or production planning.
• Experience in consumer products, retail, franchising, beauty, fragrance, cosmetics, food/beverage, specialty retail, or another multi-location operating environment.
• A strong understanding of inventory controls, vendor management, fulfillment, and cost optimization.
• Excellent analytical skills and the ability to collect and use data to drive decisions.
• High attention to detail and a strong sense of urgency.
• Comfort working in a hands-on, fast-moving, entrepreneurial environment.
• Strong communication skills and the ability to work with franchisees, vendors, operators, finance, marketing, and senior leadership.
• A practical, no-drama operating style with strong follow-through.
• A commitment to compliance, quality, consistency, and brand protection.

Preferred Qualifications

• Bachelor's degree in supply chain, operations, business, logistics, engineering, or a related field preferred.
• 7+ years of relevant supply chain, procurement, inventory, logistics, or operations experience.
• Experience supporting multi-unit retail, franchise systems, or distributed locations strongly preferred.
• Experience with inventory management software, ERP systems, purchasing systems, or warehouse management tools.
• Experience managing vendors, negotiating terms, and building supply redundancy.

Success in the First 12 Months: Within the first year, the Supply Chain Manager should be expected to:

• Create a clear supply chain operating plan for Tijon's next phase of growth.
• Improve inventory accuracy, purchasing discipline, and vendor accountability.
• Minimize or eliminate stockouts and supply disruptions.
• Improve fulfillment speed, accuracy, and cost control.
• Build a scalable ordering and inventory support model for franchisees.
• Establish meaningful supply chain KPIs and regular reporting.
• Identify cost savings and margin improvement opportunities.

Compensation: Competitive compensation based on experience, including base salary and potential performance-based incentives. Final structure will depend on candidate qualifications and company needs. xhyhwjd

How to Apply: Interested candidates should submit a resume and a brief note outlining their relevant supply chain, inventory, vendor management, or multi-location operating experience.