CRM Administrator

Job Summary The CRM Specialist will serve as the administrator for the Slate CRM, working closely with the admissions department and acting as a liaison between IT and admissions. This role requires a specialized individual who can manage the Slate system, work with middleware, and collaborate effectively with business units. Description As part of this modernization strategy, our client has undertaken significant SaaS transformation projects, most notably its move to Ellucian Student powered by Banner SaaS. This initiative represents a strategic shift from on‑premises systems to a cloud‑based, software‑as‑a‑service model designed specifically for higher education. The SaaS transition supports our client's long‑term goals of operational efficiency, scalability, enhanced system security, and improved data accessibility across departments. In parallel, our client has leveraged SaaS‑enabled platforms to strengthen data analytics and decision‑making. Through partnerships with technology providers such as Datatelligent, the college has integrated on‑premise and SaaS enterprise systems into unified cloud data architectures. These solutions enable real‑time insights into student outcomes, enrollment trends, resource utilization, compliance, and grants management—directly supporting institutional effectiveness and student success initiatives. Together, these SaaS projects demonstrate our client's commitment to digital transformation. By adopting cloud‑based platforms for student information systems, analytics, and collaboration tools, our client is building a more agile, data‑informed institution that can adapt to changing educational demands while improving the experience for students, faculty, and staff. Key Responsibilities Administer the Slate CRM system. Work with Axiom middleware. Liaise between the IT department and the admissions group. Help the admissions department understand how their systems work. Handle data selections and SQL‑related tasks within the CRM. Collaborate with stakeholders internally. Additional Skills & Qualifications Experience with JavaScript would be nice but is not an absolute requirement. Experience working in admissions at a large college or university would be ideal. Familiarity with Axiom middleware. A personality that enjoys working with people, not just writing code. Job Type & Location This position is a Contract to Hire based out of Bel Air, MD. It is a hybrid role located in Bel Air, MD. Pay The pay range for this position is $60.00 – $65.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on May 25, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems