Call Center Representative

Job Description

Job Description

Description:

You know that friend who can juggle three conversations, solve a problem, and still make someone feel heard? We’re looking for that person. Our busy women's health clinic is searching for a Call Center Representative who thrives in a fast-paced environment, enjoys helping patients, and can keep their cool when the phones are ringing, messages are flowing, and schedules are changing. If you love organization, teamwork, and making a difference in someone's day, we want to meet you.

About the Role:

This is a full-time opportunity working on-site at our 10 Coburg location in Eugene, OR. The position has an expectation of 40hrs per week (Monday – Friday), and we are proud to offer a great benefits package. Our Call Center Representative recruiting pay range is $17.96 - $21.64.

What will you do:

• Handle inbound and outbound calls with professionalism and empathy.
• Assist new and established patients with scheduling, rescheduling, and canceling appointments.
• Assist patients with portal access.
• Accurately record patient information, inquiries, and call details into the system.
• Liaise between patients and healthcare providers to ensure efficient service delivery.
• Follow up on pending patient requests and ensure timely resolution.

What do you need to bring to the role:

• Education/Experience: High School Diploma/GED required and one year of call center experience in a professional environment preferred.

Competencies that matter to us:

Business Effectiveness: Exceptional organizational and time management skills including professional communication to ensure maximum productivity.

Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.

Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.

About Women’s Care:

Women’s Care was founded in 1988 and is Lane County’s oldest independent physician group specializing in women’s health. We have six clinic locations within Lane County and hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women’s Care takes care of all patients, from adolescence to menopause, and is one of the area’s strongest advocates for women’s health.

Women’s Care is an equal opportunity employer.