Pre-Access Central Scheduler I PRN

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Pre-Access Central Scheduler I PRN based in the United States. The Pre-Access Central Scheduler I will coordinate patient appointments, outpatient visits, and medical procedures while ensuring accurate registration and efficient access to healthcare services. In this patient-focused role, you will manage high volumes of incoming calls across multiple locations and departments, helping patients navigate scheduling requirements with confidence. You will enter patient information, process physician orders, verify insurance details, and communicate essential appointment preparation and location instructions. Working in a fully remote environment, you will use multiple computer systems to maintain accurate records and deliver a seamless scheduling experience. This position is ideal for a customer-focused professional who thrives in a fast-paced setting, demonstrates strong organizational skills, and enjoys helping patients access the care they need. Offered on a PRN (as-needed) basis, the role provides flexibility for individuals seeking part-time work in healthcare administration. Accountabilities - Patient Scheduling and Registration: Schedule and pre-register patients for appointments, outpatient visits, medical procedures, and other services across multiple departments and locations. - Physician Order Processing: Accurately transcribe and process external physician orders, ensuring all required information is captured and appointments are scheduled appropriately. - Patient Information Management: Collect, verify, and enter patient demographic and administrative information into the appropriate systems, maintaining accuracy and confidentiality.

- Insurance Verification and Benefits Support: Validate patient insurance information, demonstrate a basic understanding of medical insurance, and explain applicable benefits and requirements when needed. - High-Volume Call Management: Handle a high volume of incoming and outgoing calls across multiple departments, answering inquiries, transferring calls, and coordinating conference calls between patients, providers, and other parties. - Appointment Preparation and Guidance: Provide patients with clear instructions regarding appointment locations, preparation requirements, and other relevant information to help ensure they are ready for their scheduled visits. - Administrative Coordination: Complete the administrative tasks associated with scheduling, registration, and appointment management while maintaining accurate documentation across multiple systems. - Technology and System Management: Navigate multiple scheduling and registration platforms efficiently, demonstrate strong computer proficiency, and resolve routine technical issues independently whenever possible. - Patient Experience and Customer Service: Deliver courteous, professional, and responsive service while actively listening to patient needs, answering questions, and helping resolve scheduling concerns. - Team Support and Mentoring: Assist with mentoring and supporting new team members as needed, sharing knowledge of scheduling procedures, systems, and service expectations. - Service Standards and Compliance: Uphold organizational values and service standards while protecting confidential patient information and following applicable workplace, information security, and remote work policies. - Additional Responsibilities: Perform other duties as assigned to support departmental operations and patient access services. Requirements - Education: High school diploma or equivalent, or four years of revenue cycle experience. - Relevant Experience: At least two years of experience in revenue cycle operations and/or two years of contact center experience.