Client Services Representative (Entry Level)

Entry Level Customer Service Representative

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

We are in search of an Entry Level Customer Service Representative. Job Summary Implement client AED programs including. Provide support to the Client Services Department. Duties will include general clerical and project-based work, as well as projecting a professional company image through in-person and phone interaction. The ideal candidate for this position must demonstrate excellent communication skills, organizational skills, be able to manage their time wisely, work well under pressure, pay attention to detail in a fast moving and ever-changing environment and be willing to complete all tasks as assigned.

Essential Functions

• AED Management Program launch conferences and webinar presentations
• Maintain oversight of National Accounts as assigned
• Extensive phone, email and chat contact with clients
• Implement new orders to ensure registration is complete
• Conduct governmental notification of clients who have implemented AED programs
• Review and understand federal and statutory law as it pertains to AED programs
• Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites & AEDs, sites with no registered responders, and/or duplicate registered serial numbers
• Create and modify documents using Microsoft Office and Excel
• Create and maintain compliance documentation
• Support staff in assigned project-based work
• Assist in scheduling training classes
• Obtain rosters from training classes, print and ship certification cards in a timely manner

Required/Preferred Education and Experience

• High School Diploma or equivalent. required

Knowledge, Skills and Abilities

• Be proficient in Microsoft Word, Excel & Outlook
• Be able to perform internet related research
• Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing and filing
• Possess excellent communication skills, both written and oral
• Work well under pressure
• Possess the ability to multi-task
• Possess experience in customer service
• Perform cohesively as a team member
• Possess the ability to apply effective listening skills
• Be dependable, honest and ethical
• Creates a culture of mutual respect and a value for effective communication skills and strategies
• Ability to maintain own workflow and meet deadlines
• Ability to respond to frequent demands of multiple customers (internal and external)
• Heightened sense of personal responsibility. Punctuality, attendance & commitment
• Improves results by generating, encouraging and supporting new ideas

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

The hourly pay rate for this position is:

$20.00 to $24.04

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at