Center Experience Manager

About the Role: The Visionary Leader As the Center Experience Manager (CM), you are the CEO of your center, responsible for ensuring every guest has a memorable experience while delivering company financial results. This high‑impact leadership role will recruit, train, and inspire a high‑performing team of Sales Associates and Wax Specialists. Center Experience Manager At UPMA Group, we hire for the future. The CM role is a major milestone on our leadership track, with many of our managers elevating into District Leadership: Sales Associate > Sales Lead > Assistant Center Manager > Center Experience Manager (YOU) > > Beyond! A Day in the Life: Setting the Standard Sales & Floor Leadership: You produce results by being present. You’ll spend time on the floor coaching associates in real‑time to master package sales, product education, and the EWC Standard of Excellence. Talent Development: You are a talent scout and a coach, proactively recruiting top‑tier talent and creating a learning environment where your team feels motivated to hit daily goals and grow their own careers. Business Strategy: You’re not just watching the numbers; you’re moving them. You’ll partner with the District Manager and Regional Wax Trainers to analyze KPIs and execute action plans to improve results. Operational Excellence: You ensure the center is pristine, safe, and fully compliant with state standards (TDLR). From inventory oversight to visual marketing, you keep the Glow consistent. What Sets You Apart The Go-Getter Mindset: You are self‑motivated, organized, and have a personality plus approach to leadership. Problem Solver: You have a history of conflict management and cross‑functional team building. You react logically and calmly in high‑stress situations. Growth-Oriented: You are excited to utilize KPIs to drive business performance and live the EWC lifestyle. Inspirational: You lead by example, celebrating the success of others while fostering a culture of teamwork and transparency. Requirements & Experience Availability: Full‑time availability is required, including evenings and Saturdays, to support the needs of our guests and team. Leadership Experience: Minimum of 2 years in a leadership role within a multi‑service, retail, or specialty store environment. Skills: Proficient in Excel/Word, with excellent written and verbal communication skills. Experience with Zenoti is a plus, but not required. Passion: A deep desire to be an EWC Brand Culture Warrior. What We Offer Competitive Pay with performance‑based incentives as well as a generous and attainable monthly bonus structure. Work‑Life Balance: A flexible schedule designed for high‑impact leaders. Total Well‑being: Paid Time Off, Paid Training, Life Skills Seminars, and access to Medical, Dental, and Vision benefits. Grow What You Know: Continued development in leadership and business acumen through mastery classes, workshops, and real‑world experiences. The Perks: 40% OFF all products and FREE Waxing. Recognition: Special gifts and time off to celebrate YOU on your birthday and work anniversary. Ready to Apply? If you are a strong leader with a passion for the beauty industry and a track record of driving sales through team development, we want to talk to you. Apply today to lead the experience at UPMA Group! For more information about EWC visit: European Wax Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr