Call Center Representative

Call Center Representative

We're hiring a bilingual (Spanish/English) Call Center Customer Service Representative to support customers by phone and email in a fast-paced, team-oriented environment. In this role you'll answer inquiries, provide accurate information and quotes, and enter orders/requests into our systems with speed and accuracy.

What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Call Center Representative Details:

• Temp-to-Hire position
• $ 21.00 to $ 22.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

• Answer inbound calls and respond to customer emails/chats with professionalism and empathy.
• Provide accurate information, quotes, and next steps based on customer needs and company guidelines.
• Document interactions and process requests/orders in CRM and other systems with high accuracy.
• Follow call flow, compliance requirements, and quality standards; meet individual and team performance metrics.
• Escalate complex issues appropriately and partner with internal teams to resolve customer concerns.

Call Center Representative Qualifications:

• Bilingual fluency in Spanish and English (verbal and written).
• 1+ year of customer service experience (call center experience preferred).
• Typing speed of 45 WPM with 95% accuracy.
• Comfortable using multiple systems at once (email, CRM, Excel/Word/Outlook or similar).
• Strong attention to detail, sound judgment, and the ability to prioritize in a metric-driven environment.
• Ability to pass a background check, if required for the role.

• Applicant may be subject to a background check

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.