Director Of Operations

Director of Operations (8–15 Years Experience) About the OpportunityWe are seeking an experienced operations leader who excels at creating order, improving processes, and driving consistent performance across a service-based business. This is a high-impact role where you will work directly with the CEO and team to ensure the firm operates smoothly, efficiently, and in alignment with our values. You will be responsible for strengthening the firm’s operational foundation — developing systems, guiding workflows, supporting the team, and ensuring that goals turn into results. This is a role for someone who enjoys both strategic thinking and hands-on leadership. If you thrive in environments that value innovation, collaboration, and excellence — and you enjoy building operational excellence from the ground up — you’ll fit right in. Responsibilities: • Your Core Responsibilities Operational Leadership & Optimization Oversee daily operations and ensure smooth workflow across the firm Develop, document, and refine operational systems and SOPs Identify opportunities for increased efficiency and implement improvements • Team Development & Support Introduce and manage new technologies and process tools Provide clear guidance and structure to team members Support onboarding, training, and professional development Maintain accountability and promote a culture of clarity, kindness, and collaboration • Financial & Administrative Oversight Strengthen communication and alignment across the organization Review KPIs, financial reports, and forecasts with the CEO Oversee payroll, vendor relationships, expense management, and IOLTA compliance • Strategic Execution Ensure operational initiatives align with firm-wide goals and strategy Partner with the CEO to plan and implement key initiatives Drive firm-wide projects from concept through completion • Compensation & Benefits Provide operational insights to support strategic decisions $85,000–$105,000 base salary , depending on experience Performance bonuses Health insurance 401(k) with employer match Paid holidays 3 weeks PTO + 1 week sick pay + parental leave A collaborative, innovative, supportive environment where people matter Qualifications: • What Makes You a Strong Fit 8–15 years of experience in operations, business management, or organizational leadership Proven ability to create and refine systems, processes, and workflows Strong communication skills and consistent follow-through Tech-forward mindset — experienced with automation, CRMs, and project management tools Solid understanding of financial reports, KPIs, and operational metrics Clear, empathetic leader who supports high performance and models professionalism Thrives in a culture built on innovation, kindness, teamwork, and high standards Experience in professional services or legal operations is a plus Compensation: $85,000 - $105,000 + up to $50,000 bonus for hitting reach goal

• Your Core ResponsibilitiesOperational Leadership & Optimization • Oversee daily operations and ensure smooth workflow across the firm • Develop, document, and refine operational systems and SOPs • Identify opportunities for increased efficiency and implement improvements • Introduce and manage new technologies and process toolsTeam Development & Support • Provide clear guidance and structure to team members • Support onboarding, training, and professional development • Maintain accountability and promote a culture of clarity, kindness, and collaboration • Strengthen communication and alignment across the organizationFinancial & Administrative Oversight • Review KPIs, financial reports, and forecasts with the CEO • Oversee payroll, vendor relationships, expense management, and IOLTA compliance • Ensure operational initiatives align with firm-wide goals and strategyStrategic Execution • Partner with the CEO to plan and implement key initiatives • Drive firm-wide projects from concept through completion • Provide operational insights to support strategic decisionsCompensation & Benefits • $85,000–$105,000 base salary, depending on experience • Performance bonuses • Health insurance • 401(k) with employer match • Paid holidays • 3 weeks PTO + 1 week sick pay + parental leave • A collaborative, innovative, supportive environment where people matter