Assistant Service Manager

# Assistant Service ManagerFull-TimeSt. Michael, MNService//Assistant Service Manager## DescriptionWe're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.* Exceptional Leadership* Beautiful, Updated & Clean Environment* Competitive PTO & Benefits Packages* Company Training* Opportunities for Advancement* Quick & Efficient Interview Process**We offer a full benefits package for eligible employees including:*** Medical, Dental, and Vision Insurance* Life (Voluntary and Employer Paid) and Disability Insurance* 401(K) with company match beginning with your first contribution.* HSA and/or FSA* Paid Time Off, Sick Time, and Company Paid Holidays* Employee Car Discount Program**Essential Duties & Responsibilities:*** Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers.* Assist the Service Manager in training personnel.* Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.* Assist the Service Manager in resolving customer complaints and general customer relations.* Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit.* Supervise maintenance of tools and shop equipment* Customer Relations* Maintaining relationships with current customers.* Review estimates and actual repair time.* Labor Pricing* Initial and on-going training and support of all service personnel.* Actively engage with the Service Manager.* Participate in annual marketing plan and budget for the shop.* Involved in regular monitoring of actual performance to plan and determine reasons for variance.* Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.* Ensure all policies and procedures are being followed to maintain Elite Certification.* Carry out established company policies and procedures.* Additional duties as assigned.**Work Environment & Physical Abilities:*** Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.* This position may require standing, balancing, bending or stooping for prolonged periods of time.* This position requires corrected vision and hearing within normal range.* This position requires the occasional ability to lift and carry items weighing up to 45 lbs.* Required to perform work inside and outside, in varying weather situations.* Must be able to operate simple, complex and heavy-duty machinery.**Required Education, Experience, Knowledge & Skills:*** High school diploma or equivalent.* Valid driver's license and MVR in good standing.* Excellent written and verbal communication skills.* Leadership Skills* Customer Service Skills* Multitasking Skills* Conflict Resolution Skills* Independent Working Skills* Detail Oriented* Quick Thinking* Ability to work any shift if needed.* Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.* Ability to obtain a CDL within 90 days of employment.* Ability to successfully complete a general abilities assessment.* Ability to pass a post-offer background check, physical and drug screen.**Preferred Education, Experience, Knowledge & Skills:*** Previous experience in a similar role.* Experience diagnosing and repairing diesel trucks.* Diesel Engine Technology Certification(s) and/or Education**Job Details:*** Compensation: $90,000* Bonus Eligibility: Yes* Reports To: Service Manager* Shift: Monday - Friday 7:00 A.M. to 4:30 P.M./ Saturdays as Needed* Closing Date: Open Until Filled #J-18808-Ljbffr