Admitting Representative

Updated: Jun 28, 2025 - An Admitting Representative presents a professional demeanor, fostering positive interpersonal relationships to deliver exceptional customer service and meet expectations. Demonstrates strong organizational skills, effectively prioritizing workflows to ensure department efficiency and resolve issues promptly using available resources. Collaborates with team members supports new staff orientation and builds a culture of care through constructive interactions and problem-solving initiatives. 1. Admitting Representative, River Valley Medical Center, Little Rock, AR Job Summary: Presents and conducts self in a professional manner. Provides support to coworkers and customers while demonstrating service excellence by building positive interpersonal relations to ensure productive and positive relationships are maximized. Develops a deep understanding of customer’s perspectives and needs and works to meet expectations. Builds a culture of true caring by behavior and interactions with others. Collaborates to ensure team success. Supports new orientees in learning department routines. Recognizes errors/problems and takes corrective action. Demonstrates effective priority setting and organization skills to promote department flow and cost efficiency. Anticipates and prioritizes workflow and adjusts work assignments to prevent delays and meet work flow demands. Assists with problem resolutions and utilize available resources. Job Summary: Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service Reviewing all scheduled outpatient visits prior to service to insure that all patients have been screened for discounts Ensuring that payer sources and payment arrangements and options have been discussed Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Communicate effectively with hospital staff and patients on a regular basis Participates in department, facility and organizational projects or committees Complete Competency Plan for assigned job and department. 3. Admitting Representative, Clearview Regional Hospital, Athens, GA Job Summary: Ensures that complete and accurate data is collected for each registration according to department and Medical Center policy and other regulatory procedures. Assist the Psychiatrist with his patients. Reviews the patient charts prior to appointments ensuring that documentation is in order. Takes and documents vital signs and escorts patients to his office. Coordinates med refills with PKICC. Check office inventories and orders office supplies utilizing the hospital’s procedure. Sorts and distributes mail, processes forms sent to the office and maintains a filing system necessary for proper organization of work. Types and faxes correspondence, reports, memos and forms. Assist in coordinating the Visiting Specialist schedule. Updates the schedule as required and communicates changes with appropriate persons. Embrace the Providence Service Standards in all aspects of position. 4. Admitting Representative, Summit Peak Medical Group, Boise, ID Job Summary: Performance an understanding of good customer service , by assessing customer needs, providing quality service, & adjusting service based on customer satisfaction, seeking help as needed from experienced staff or department leadership. Knows when & how to elevate questions & concerns about specific individual & family needs. Accurately & thoroughly completes assigned tasks according to department and medical center standards, and helps colleagues as a reliable member of the team providing service to patients and other customers. Explains in simple terms the major goals & priorities of the department. Keeps track of details to ensure work is performed accurately & completely. Identifies quality standards for specific assignments & ensures that quality standards are met. Reports quality issues to appropriate individuals for corrective action. Consistently completes & submits all logs & records, keeps them up-to-date & readily accessible. Performance an understanding of the way in which third party payers (government, commercial, & others) provide health insurance to subscribers & pay for services. Explanation & performance a clear understanding of how to discuss safety & security of valuables & other patient belongings, as well as refer patients for discussion about other safety & security issues. 5. Admitting Representative, Harborview Community Clinic, Tacoma, WA Job Summary: Collects and verifies all necessary financial information for medical center services. Gathers and reviews all relevant data, including insurance cards and documents, to ensure correct reimbursement is obtained for medical center services. Selects correct financial classes & codes for each payer & plan, assigning or verifying primary & secondary payers correctly. Understands the notification of admission & verification of insurance eligibility and benefits & authorization, and implements these processes when necessary, using integrated online tools or by use of payer websites or phone. Collects patient payments due at the time of service, efficiently, effectively, and courteously. Defines self-pay, co-pay, co‑insurance, deductible, out of pocket limits, & related terms. Determines method of payment, starts conversations about payment with patients, & processes payment transactions, securely and with appropriate receipts, data entry, logs, and records of amounts collected or reasons for not collecting. Consistently uses all appropriate forms for each registration area & registration type. Provides and explains all required information to patients about their hospital experience, services, and rights. Obtains all required signatures. Provides effective and sensitive customer service. Define patients, families, physicians, billing, main departments with whom we interact regularly, & patient care units as customers, & list one value we create for each. 6. Admitting Representative, Meadowbrook Healthcare, Lexington, KY Job Summary: Accurately interview and retrieve specific information from the patient, family, physician or other representative in a sensitive, respectful and confidential manner. Identifies potential candidates and assists customer/patient to research and obtain additional financial information or documentation Schedule patient visits and referrals. Pre-registers patients ensuring all required information is obtained. Accurately enters data into the CPSI system in a timely manner. Prepares new patient charts and maintains current patient charts. Pulls and files medical records. Operates and troubleshoots a variety of hospital office equipment. Obtain required referrals from physicians and other government agencies, (i.e. Veterans Administration, Coast Guard, etc) prior to the scheduled appointment, Obtains required authorizations for treatment from insurance companies. Accurately completes documentation for the registration process including obtaining signatures and other related paperwork. #J-18808-Ljbffr