Assistant Food & Beverage Manager

Basic Function The Assistant Retail and Concessions Manager will oversee the daily operation of the Food & Beverage Outlets, as well as other potential activations at the Lodge at Spruce Peak. They help train and motivate staff to provide exceptional service, maximize profitability and drive a positive culture rooted in the Core Values of Spruce Peak. Essential Functions Train line level colleagues to ensure seamless & luxurious guest service. Communicate information to the service team giving them the knowledge to be individually empowered. Ensure a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence, and ensuring operational readiness of all service periods. Supervise the performance, attendance, attitude, appearance and conduct of service team. Monitor and respond to customer experience opportunities in real time. Coaching in the moment to service colleagues for both celebration and opportunities. Maintain house bank and handle all cash according to Resort and departmental policies and procedures. Maintain an up-to-date working knowledge of all resort amenities as well as any special events. Takes restaurant reservations when needed for internal and external guests. Is knowledgeable of all emergency procedures and Spruce Peak policies. Excellent leadership and communication skills. Basic computer skills including MS Office and Micros. Flexible schedule to include early mornings, evenings, weekends and holidays. Must be 18 years of age or older. Must have or obtain a valid DLC certificate. Ability to stand/walk up to 10 hours per day. Ability to lift, push, and pull a minimum of 30 lbs. #J-18808-Ljbffr