Dispatch Coordinator

What You’ll Be Doing The Dispatch Coordinator is responsible for coordinating daily dispatch operations, ensuring timely deliveries and pickups, and serving as the primary point of contact between drivers, customers, and internal departments. This role requires excellent communication, problem-solving, and organizational skills to maintain efficient operations and provide exceptional customer service. Coordinate and schedule daily deliveries and pickups. Monitor delivery routes and drivers progress to ensure on-time service. Handle delivery issues, delays, and schedule changes as they arise. Communicate effectively with drivers, customers, and internal staff to resolve problems quickly. Update dispatch schedules and maintain accurate records in the dispatch management system. Respond to customer inquiries regarding delivery status and service requests. Work closely with warehouse and operations teams to ensure orders are prepared and dispatched on time. Ensure drivers have the necessary paperwork, route information, and equipment. Track and report delivery performance, delays, and operational issues. Maintain compliance with company policies, safety regulations, and transportation procedures. Assist with administrative duties, including filing, data entry, and reporting as needed. A HIGHLIGHT OF YOUR DAY TO DAY WILL INCLUDE Coordinate and schedule daily deliveries and pickups. Monitor delivery routes and drivers progress to ensure on-time service. Handle delivery issues, delays, and schedule changes as they arise. Communicate effectively with drivers, customers, and internal staff to resolve problems quickly. Update dispatch schedules and maintain accurate records in the dispatch management system. Respond to customer inquiries regarding delivery status and service requests. Work closely with warehouse and operations teams to ensure orders are prepared and dispatched on time. Ensure drivers have the necessary paperwork, route information, and equipment. Track and report delivery performance, delays, and operational issues. Maintain compliance with company policies, safety regulations, and transportation procedures. Assist with administrative duties, including filing, data entry, and reporting as needed. WHO WE ARE LOOKING FOR High school diploma or equivalent; associate degree preferred. 2+ years of dispatch, logistics, transportation, or customer service experience preferred. Ability to work in a fast-paced environment and prioritize changing demands. Proficient in Microsoft Office (Word, Excel, Outlook) and dispatch/logistics software. Maintain consistent attendance and punctuality, recognizing that dependable performance is essential to ensuring uninterrupted dispatch operations and supporting drivers, customers, and internal teams. Strong problem-solving and decision-making skills. Ability to remain calm and professional under pressure. Knowledge of routing and scheduling practices. Experience with GPS tracking and transportation management systems (TMS). Strong attention to detail and accuracy. Ability to build positive working relationships with customers, drivers, and team members. Work Environment Office-based position with frequent communication by phone and email. May require occasional overtime, weekends, or holidays based on operational needs. Location This position will be based in Fontana, CA through 2026. In 2027, the role may transition to Lancaster, CA to support operations at our newly opened manufacturing facility. Candidates should be willing and able to relocate or commute to Lancaster if leadership request. All About Jensen Infrastructure Like you, our founder, Don Jensen was looking for a way to support his family, so he started his company in 1968. Since its founding, we’ve supported communities across Nevada, California, Arizona, Washington, Missouri and Hawaii. Jensen likely impacts your daily life. We build culverts to drain water from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen daily. When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company. We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodation during your interview. We consider the wide variety of factors in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Additional Compensation and Benefits Jensen Infrastructure offers various competitive benefits, including medical, dental, vision, life insurance, disability insurance, PTO, and 401k with a Company match. The successful candidate may also be eligible to participate in Jensen’s annual incentive program, subject to the rules governing such programs. Incentive awards will depend on various factors, including, without limitation, individual and company performance. #J-18808-Ljbffr